07-27-2013 12:40 PM
Problem: When I push the wireless button on the computer to turn on wireless function, it will not turn on and continuously pops up message "Wireless is turned off! The wireless devices on your computer are turned off. To turn on the wireless devices, press the wireless button." I press the wireless button again and the message will disappear; however, the wireless function still will not turn on (light stays red in the upper right hand corner of the wireless button). Any suggestions to fix this will be greatly appreciated. Thank you.
07-28-2013 10:36 AM
I am experiencing the same issue. My Client's ProBook 4525s, # XX792EA, Windows 7 Pro (all updates), has a small orange lite on the WiFi key - and will not turn on the WiFi. I opened Device Manager to learn that the only network adaptor is the "Realtek PCIe GBE Family Controller" of which I am not familiar with.
I've visited the HP driver download site, activated the automatic product detection, and ended up with a bunch of wifi adapters. (sidebar:) When working with a Dell product I am able to automatically detect what device installed, and then load the correct driver...but can't seem to find such a function with HP's driver support page.
Bottom line is - 1) does this unit require a seperate driver for WiFi? 2) is there an HP Support function that defines exactly which WiFi component/driver is needed? 3) am I overthinking this? :).
Just need help in finding and activating the appropriate WiFi driver...
07-28-2013 10:58 AM
The easiest way to find the driver you need is to post the hardware ID for the Network Controller device listed under the Other Devices category in the device manager. That would be the wireless card in need of a driver.
The only network adapters that show up under the Network Adapters section would be those with the drivers installed such as the wired Realtek PCIe GBE Family Controller adapter you see listed.
If you don't know where to find the hardware ID, please use the guide at the link below.