Windows 8.1 update problem on Hp EliteBook 8560w (1153 Views)
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Occasional Visitor
Syocs
Posts: 1
Registered: ‎07-21-2013
Message 1 of 4 (1,153 Views)

Windows 8.1 update problem on Hp EliteBook 8560w

When I’ am trying to update Windows 8 to Windows 8.1 Preview on a HP EliteBook 8560w laptop, I’ am get this error message: “Before you update to Windows 8.1 Preview, uninstall these apps: HP ProtectTools Security manager, HP WebCam”.

 

The Hp ProtectTools Security Manager 8.0.2.1341 is installed with Password manager and Credential Manager.

 

Anyone had this problem and fixed it yet?

 

Thank’ s!

Occasional Visitor
C. Sewell
Posts: 2
Registered: ‎07-19-2004
Message 2 of 4 (930 Views)

Re: Windows 8.1 update problem on Hp EliteBook 8560w

I am seeing this same message when trying tupgrade my elitebook revolve 810 G1.  Is it OK to allow it to uninstall?  Also, when I tell it yes, it says another 4-5 items that have to be uninstalled because they use the HP protect tools.

Occasional Visitor
ludovit8
Posts: 1
Registered: ‎10-22-2013
Message 3 of 4 (842 Views)

Re: Windows 8.1 update problem on Hp EliteBook 8560w

same problem here with probook 6360b.

I tried new install and uninstall but 8.1 update still want uninstall hp security manger no matter that  I dont have it. 

 

Now, It is not in my lists of installed programs but it is still in metro menu. This have no sense but windows had to have some problem with total uninstall.

 

Is there some fix for total uninstall HP security manger ? 

 

(windows 8, 64 or 32)

Occasional Visitor
jpiazza
Posts: 2
Registered: ‎10-24-2013
Message 4 of 4 (781 Views)

Re: Windows 8.1 update problem on Hp EliteBook 8560w

same issue with the Revolve 810.

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