Unknown Device ACPI\HPQ0006\2&DABA3FF&0 (7157 Views)
Reply
Occasional Visitor
David Heffron
Posts: 2
Registered: ‎01-26-2008
Message 1 of 10 (7,157 Views)

Unknown Device ACPI\HPQ0006\2&DABA3FF&0

I followed the instructions to update to BIOS F13 which requires Quick Launch 6.2 or higher. The only version I could find was 6.4 which is not designated to work with my nc6220, but it seems to work ok. The only issue remaining is the unknown device. I have tried re-installing 6.4 with no luck, and I cannot find 6.2 or 6.3.
Any Ideas?

---D
Valued Contributor
neil stober
Posts: 185
Registered: ‎12-01-2007
Message 2 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

all i see i version 5.10 . might it be a misprint in bios instructions ? i see no 6.2 or 6.4

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=ca&prodNameId=447348&p...
Honored Contributor
nn6o
Posts: 987
Registered: ‎06-20-2007
Message 3 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

David,

The older Quick Launch Buttons (v6.x) software was pulled by HP a few weeks ago due to a critical security flaw. v6.4B was released in December, but it's only qualified for newer HP/Compaq laptops (non nc/nx/nw/tc prefix laptops). See my reply in this thread for more info and a link to the HP Customer Advisory about this issue:

http://forums12.itrc.hp.com/service/forums/bizsupport/questionanswer.do?threadId=1195784

Most links to the v6.2 and v6.3 software no longer work. But, no one says you can't use v6.4 on an older system - HP just doesn't support it (yet). Hopefully, they'll release a version with "official" support for the older laptops soon.


- nn6o

Occasional Visitor
David Heffron
Posts: 2
Registered: ‎01-26-2008
Message 4 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

Thanks. I will wait patiently until HP posts a new version.

---D
Occasional Visitor
Roberto Martiez
Posts: 4
Registered: ‎02-01-2008
Message 5 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

02/02/2008 12:45am I Got it i haved hp6620
with the same problem i install
quick launch buttons version 6.30 A3
Take off these Problem i guess the main
problem is many off restored cds come
with version 5.0 dont work any questions email me yes do search on gogle for quick
launch buttons 6.xxx i haved the version
but i dont think cant send by email file is
to big
Occasional Visitor
Roberto Martiez
Posts: 4
Registered: ‎02-01-2008
Message 6 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

02/02/2008 12:45am I Got it i haved hp6620
with the same problem i install
quick launch buttons version 6.30 A3
Take care off these Problem i guess the main
problem is many off restored cds come
with version 5.0 dont work any questions email me yes do search on gogle for quick
launch buttons 6.xxx i haved the version
but i dont think cant send by email file is
to big
Occasional Visitor
Roberto Martiez
Posts: 4
Registered: ‎02-01-2008
Message 7 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

02/02/2008 12:45am I Got it i haved hp6620
with the same problem i install
quick launch buttons version 6.30 A3
Take care off these Problem i guess the main
problem is many off restored cds come
with version 5.0 dont work any questions email me yes do search on gogle for quick
launch buttons 6.xxx i haved the version
but i dont think cant send by email file is
to big tintin0595@hotmail.com
Occasional Visitor
Ghayoor Qureshi
Posts: 1
Registered: ‎05-23-2008
Message 8 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

I have hp notebook 510 after win xp installation and almost installing the entire hardware, still have one unknown device in device manager. The device instance Id is ACPI\HPQ0006\2&DABA3FF&0. i have also upgraded the system BIOS to F8. Please help me.
Occasional Visitor
ghassan ghassan
Posts: 1
Registered: ‎01-04-2009
Message 9 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

please sent to me the result of this proplem
Occasional Visitor
Robert-M
Posts: 1
Registered: ‎02-23-2009
Message 10 of 10 (7,157 Views)

Re: Unknown Device ACPI\HPQ0006\2&DABA3FF&0

Update the driver and choose driver to install -> Standard System devices -> ACPI Power Button.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.