Recovery Discs for HP Compaq 6910p (2036 Views)
Occasional Contributor
Posts: 4
Registered: ‎04-05-2010
Message 1 of 3 (2,036 Views)

Recovery Discs for HP Compaq 6910p

I'm trying to create recovery discs for the notebook but when I use HP backup/recovery manager to create them, I get this :

1."Cancelling in progress. Recovery disc creation will resume where you left off in this process. The next time you start the program". The next time I start the program, I get the same message.

2.I tried creating ISO images but after clicking Next, a window briefly appears and then disappears, taking me to the first screen.

Is there a way of resolving this ? Or might as well order the discs from HP ?

HP Compaq 6910p running Vista Business
Honored Contributor
Posts: 3,474
Registered: ‎04-11-2007
Message 2 of 3 (2,036 Views)

Re: Recovery Discs for HP Compaq 6910p


I can't help you with the creation of recovery disks, but I have ordered restore disk sets many times from HP for business desktops and notebooks.

It will cost you $10.00 but IMO, it is money well spent. Here is the procedure:

1. Write down the part number and serial # on bottom of the computer on a white tag. The model # is an HP-Compaq 6910p, but the part number will be found on that white tag below the serial #.

2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).

3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (6910p).

4. Have a Master Card or Visa ready for purchasing. They don't take Discover.

When I ordered a restore disk set last month, I was charged $10.00 for the shipping method by 1st Class Mail. For an additonal $10.00, you can have them delivered next day by FedEx shipping. I wasn't in a hurry. I just wanted them someday if and when I needed them. I think they came in 2 or 3 days.

Occasional Contributor
Posts: 4
Registered: ‎04-05-2010
Message 3 of 3 (2,036 Views)

Re: Recovery Discs for HP Compaq 6910p

thank you. This was helpful. I ordered the CDs.
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