Probook 430 G2, touchpad pointer freezes randomly (1229 Views)
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Occasional Visitor
eric19860917
Posts: 2
Registered: ‎07-27-2014
Message 1 of 5 (1,229 Views)
Accepted Solution

Probook 430 G2, touchpad pointer freezes randomly

Product: Probook 430 G2

System: WIN7 pro. 64bit

Dear HP

I've bought a probook 2 weeks ago and the touchpad freeze randomly when I use my laptop

I've tried synaptics driver version 17.0.18.8, 18.1.8.1 and 18.1.15, all version have the same problem

sometimes the cursor freeze, sometimes the cursor moving around and out of control

sometimes the touchpad detect I'm multitouch even when I'm only using one finger

 

is it possible a HW defect? or just driver issue?

 

any suggestion to solve this problem?

 

thanks

Valued Contributor
satishp4
Posts: 113
Registered: ‎05-06-2012
Message 2 of 5 (1,207 Views)

Re: Probook 430 G2, touchpad pointer freezes randomly

Seems like a hardware issue, but you can try to use the touchpad in the safemode ( to get into safemode use F8 Key ) and check if it works fine, if you face the same issue in safemode then it is a hardware issue and in that case i would suggest you to get the unit serviced.

 

Click on " Kudos Star " icon on left hand side if resolved.

I am a HP employee, but the comments in this forum is of my own and does not represent HP

Occasional Visitor
eric19860917
Posts: 2
Registered: ‎07-27-2014
Message 3 of 5 (1,172 Views)

Re: Probook 430 G2, touchpad pointer freezes randomly

thanks for your support, the unit service have confirmed it's HW defect, thank you
Occasional Visitor
Baatch
Posts: 1
Registered: ‎09-04-2014
Message 4 of 5 (953 Views)

Re: Probook 430 G2, touchpad pointer freezes randomly

eric19860917 do you have a support case number that we can refeer to? We are seeing something similiar on alot of Probooks 430 G2.

Occasional Visitor
Nicola-R
Posts: 1
Registered: Tuesday
Message 5 of 5 (115 Views)

Re: Probook 430 G2, touchpad pointer freezes randomly

[ Edited ]

Hi all,

same problem here.

After waiting 1 month HP shipped me a brend new notebook, but the new one has the same problem.

 

These are the case details:

 

Chiamata n°: 82CF235088,
Numero di serie: xxxxxxxxxx
Sub-case: 4735459749-471
Sigla prodotto: J4T50EA
Descrizione prodotto: P430G2U74510UQN500FXNCN0

 

I hope HP will solve this problem ASAP.

I don't wont another brend new defective notebook....

 

 

 

P.S. For your secutiry, we have removed a serial number from your post. That is information you probably do not want to make publicly available. - HP Forum Moderator

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