Re: ProBook 4520s Network Controller drivers (8404 Views)
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Occasional Visitor
dylank
Posts: 3
Registered: ‎02-13-2011
Message 1 of 29 (25,111 Views)
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ProBook 4520s Network Controller drivers

[ Edited ]

Hello everyone,

I have a solid working tech level but struggle with network-related things.

I've owned the XT943UT version of the 4520s ProBook for 3 weeks now.

 

Perhaps unwisely, I completley deleted the previous System and Recovery partitions that came with the laptop and thereafter installed Windows 7 Ultimate 64-bit. Everything works great except that I have no wireless capability. Device Manager has a generic "Network Controller displayed". I did confirm that the hardware was working properly before I wiped the hard drive though (wireless internet worked) so I am convinced it's a missing driver issue.

 

Please know that I've tried running all of the drivers from this page but to no avail. Plus, there is a vast selection of them so it's difficult to know which one to focus on. I'll download them, double-click, and run. After installation however, I will get a message saying they did not install properly OR the software will install but the Device Manager will still fail to identify the "Network Controller" which has an exclamation icon. Even if I point the Device Manager to the directories, drivers, or related files, it will quickly say that Windows could not find the software.

 

The 4520s that I received did not come with any kind of Recovery or Factory Reset disks so I don't know what to do. Please help someone! Maybe I'm not installing the drivers correctly? Any other information you need, please don't hesitate to ask.

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 2 of 29 (25,085 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

Please post the device detials ID string for your missing wireless card. Click on the network controller in the device manager. Then click on the details tab. In the properties window, drop down to the second item on the list (Hardware ID's). Post the top string of characters you see. That string indentifies the manufacturer of the network controller and the model of the network controller.

 

With this info, hopefully we can find the drivers for it.

 

Paul

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Occasional Visitor
dylank
Posts: 3
Registered: ‎02-13-2011
Message 3 of 29 (25,069 Views)

Re: ProBook 4520s Network Controller drivers

HI Paul, the hardware ID is as follows:

 

PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C&REV_01

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 4 of 29 (25,063 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

This should be the driver for your  WLAN card. The device details ID string you posted reveals it is a Broadcom Wireless N card with the BCM4313 chip.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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Occasional Visitor
dylank
Posts: 3
Registered: ‎02-13-2011
Message 5 of 29 (25,058 Views)

Re: ProBook 4520s Network Controller drivers

If I have further issues with anything else, I'll be sure to come here!

Paul, if you're ever in Dallas, let me buy you a drink.

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 6 of 29 (25,054 Views)

Re: ProBook 4520s Network Controller drivers

Glad I was able to help.  :smileyhappy:

 

Nothing like a working PC.

 

If you want recovery disks (will cost you $10), here's all you need to do:  They will be for the OS that came with your notebook:

 

1. Write down the part number and serial # on bottom of the computer on the white tag. The model # is an HP-Compaq ProBook 4520s, but the part number will be found on that white tag below the serial #.

2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).

3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (ProBook 4520s).

4. Have a Master Card or Visa ready for purchasing. They don't take Discover. You will be charged $10.00.

You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.

 

Paul

 

 

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Occasional Visitor
Ionut
Posts: 2
Registered: ‎05-08-2011
Message 7 of 29 (22,838 Views)

Re: ProBook 4520s Network Controller drivers

1)  i have thiscproblem tooo, i use windows vista home basic  an this is that codes

PCI\VEN_1814&DEV_3090&SUBSYS_1453103C&REV_00
PCI\VEN_1814&DEV_3090&SUBSYS_1453103C
PCI\VEN_1814&DEV_3090&CC_028000
PCI\VEN_1814&DEV_3090&CC_0280

 I mentionate this is network controller problem.

2) I have annother problem, i cant use Bluethooth too, it says its an unknow device. This are the codes: USB\VID_148F&PID_1000&REV_5276
USB\VID_148F&PID_1000

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 8 of 29 (22,834 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

The first missing device is this:

 

Ralink RT3090 Wireless Lan Card with Bluetooth

 

Now, I'm not quite sure if the driver below covers the wireless and the bluetooth part or just the bluetooth. So, download and install this and if you still don't have a wireless connection afterward, download the second driver I posted which is for the Railink wireless card.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

I think that the bluetooth driver above will take care of the second problem you have (USB\VID)

 

Paul

 

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Occasional Visitor
Ionut
Posts: 2
Registered: ‎05-08-2011
Message 9 of 29 (22,829 Views)

Re: ProBook 4520s Network Controller drivers

omg, thank you very very much.. i spent all my night to solve that problem !!!!!! UR THE BEST ! HP Rulesssss

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Occasional Visitor
V1vek
Posts: 1
Registered: ‎05-28-2011
Message 10 of 29 (22,323 Views)

Re: ProBook 4520s Network Controller drivers

Hi Paul,

 

Hope you can help me with this.

 

I recently baught hp probook 4520s.

 

my wifi and bluetooth is on when i switch it on, and wifi works great. But the problem is with the bluetooth, it cannot discover any divice nor does it show anything in device manager. like drivers missing or enything else..

 

nor does any device is able to discover my lappy... i have checked settings of bluetooth tried downloading drivers and uninstalling them but nothing works.

 

can you help with this...you can ask for any info required.

 

Thanks & Regards

Vivek

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 11 of 29 (21,654 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

Do you know what wireless card you have in your computer?  Is it the Broadcom wireless with integrated Bluetooth?

 

If it is, try downloading and installing the Broadcom driver with bluetooth software again;

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

If you have a different wireless network card that means you have the HP integrated bluetooth module and you will need to download the HP software for it to work:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

If niether of these solve your problem, I don't have any other suggestions except to say that possibly the bluetooth module is defective.

 

Paul

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Occasional Visitor
getitrestart
Posts: 2
Registered: ‎08-16-2011
Message 12 of 29 (21,014 Views)

Re: ProBook 4520s Network Controller drivers

hey, i have the same problem too. Can u help me please?
PCIVEN_168C&DEV_002B&SUBSYS_1461103C&REV1
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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 13 of 29 (21,009 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

Sure I can...You have the Atheros AR5B95 Wireless LAN 802.11 a/b/g/n Controller.

 

Here is the latest driver for that card: Good for any Windows OS.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-951...

 

Paul

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Occasional Visitor
getitrestart
Posts: 2
Registered: ‎08-16-2011
Message 14 of 29 (21,005 Views)

Re: ProBook 4520s Network Controller drivers

OMG!!! after 5 hours of serching....voila...it really works :) thank u!
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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 15 of 29 (21,000 Views)

Re: ProBook 4520s Network Controller drivers

You're very welcome! 

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Occasional Visitor
ysti92
Posts: 3
Registered: ‎08-22-2011
Message 16 of 29 (20,851 Views)

Re: ProBook 4520s Network Controller drivers

Hi there.   I have a HP 4520s too and I have some problems with it..

 

I have win 7 home premium 32 bit.

I was able to install the broadcom wifi driver. In the device manager it says that This device is working properly. and the driver is up to date but still not working.   

 

Another problem is that i can't install the bluetooth driver :| it says that the bluetotth needs to be turned on to install the software. (I tried ralink and broadcom drivers too).

 

I have some issuse with the ethernet controller too.  Here at home the internet is working but at  my friend it isn't.  It says no internet acces. I have internet from UPC  and  my friend from Nextgen.

 

Here are the hardware ids, please tell me what drivers to use.

 

wifi:

PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C&REV_01

PCI\VEN_14E4&DEV_4727&SUBSYS_1483103C

PCI\VEN_14E4&DEV_4727&CC_028000

PCI\VEN_14E4&DEV_4727&CC_0280

 

PCI Simple Communication:

PCI\VEN_8086&DEV_3B64&SUBSYS_1413103C&REV_06

PCI\VEN_8086&DEV_3B64&SUBSYS_1413103C

PCI\VEN_8086&DEV_3B64&CC_078000

PCI\VEN_8086&DEV_3B64&CC_0780

 

Unknown device:

ACPI\HPQ0004*HPQ0004

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 17 of 29 (20,848 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

First, I recommend you install the chipset driver and reboot.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

If you haven't installed the HP Wireless Assistant, you probably will need to install that in order to turn the Bluetooth on.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

If you have the integrated bluetooth device , the bluetooth drivers and softare to run the bluetooth can be found at the link below:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

The first set of Hardware ID's reveal you have the Broadcom 4313 wireless adapter. I would install the latest driver for it:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

The second hardware ID is your HM55 Express Chipset LPC Interface Controller - 3B09. The chipset driver you first install should resolve that.

 

If the chipset driver does not resolve that missing device, install this driver, and see if that takes care of it.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

The last ACPI device is probably your 3D driveguard driver:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

 

 

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Occasional Visitor
ysti92
Posts: 3
Registered: ‎08-22-2011
Message 18 of 29 (20,775 Views)

Re: ProBook 4520s Network Controller drivers

Thanx  a lot Paul. It helped.   

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 19 of 29 (20,772 Views)

Re: ProBook 4520s Network Controller drivers

You're very welcome.

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Occasional Visitor
ysti92
Posts: 3
Registered: ‎08-22-2011
Message 20 of 29 (19,746 Views)

Re: ProBook 4520s Network Controller drivers

Hi there. 

 

Paul.. could you help me out with this? :  I recently bought an Acer Aspire 5750g and I can't find the proper  driver for the wireless adapter.

 

I know that this is another topic but I think you could help me.

 

these are the hardware ID s:

 

PCI\VEN_168C&DEV_002E&SUBSYS_E034105B&REV_01

PCI\VEN_168C&DEV_002E&SUBSYS_E034105B

PCI\VEN_168C&DEV_002E&CC_028000

PCI\VEN_168C&DEV_002E&CC_0280

 

I hope you can help me.

 

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 21 of 29 (19,741 Views)

Re: ProBook 4520s Network Controller drivers

Hi:

 

You bet I can--even if it isn't an HP...

 

You have the Atheros ar9285 Wireless Network Adapter

 

Here is the link to the lastest HP drivers for your WLAN card. They should work for yours too. If not, go to your Acer support page and download the drivers for that adapter.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=US&swItem=ob-951...

 

Paul

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Occasional Visitor
Sultani
Posts: 1
Registered: ‎11-10-2011
Message 22 of 29 (18,776 Views)

Re: ProBook 4520s Network Controller drivers

Hello.

 

I have a 4520 HP Probook, I tried alot but its' wireless doesn't appear and detect at my work place what should I do?

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Visitor
jmonz
Posts: 4
Registered: ‎10-25-2012
Message 23 of 29 (13,270 Views)

Re: ProBook 4520s Network Controller drivers

We have several HP Probook 4520s laptops with Ralink 3010 wireless controllers.  I need to force them to connect at 802.11n, but I don't see any setting/advance setting to make that change.  I verified the latest driver is installed from HP support site.  Any ideas how to force 802.11n?

Thanks

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Occasional Visitor
SintijaSk
Posts: 1
Registered: ‎11-26-2013
Message 24 of 29 (8,409 Views)

Re: ProBook 4520s Network Controller drivers

I really need help too :( My ids:

PCI\VEN_1814&DEV_539A&SUBSYS_1839103C&REV_00
PCI\VEN_1814&DEV_539A&SUBSYS_1839103C
PCI\VEN_1814&DEV_539A&CC_028000
PCI\VEN_1814&DEV_539A&CC_0280

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Honored Contributor
Paul Tikkanen
Posts: 3,321
Registered: ‎04-11-2007
Message 25 of 29 (8,404 Views)

Re: ProBook 4520s Network Controller drivers

[ Edited ]

Hi:

 

Below is the link to the driver you need for the hardware ID of PCI\VEN_1814&DEV_539A: (Win 7 Win 8):

 

http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5229457&sp...

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