06-13-2013 11:59 AM
I have pretty much tried everything I could find on the Internet or what I know. Narrowed down the problem to the switchable graphics. Seams like WIndows cannot properly choose what gpu. When i try to wake up the screen is blank though the hdd led is flashing and when pressing buttons on the keyboard I can hear windows sounds. I have newest drivers from both Intel and AMD. All windows updates, all drivers and needed software from the HP driver site. Double checked for correct verions, 64bit etc etc. I have tried to disable windows hibernate, i have tried to do hard reset, I have tried pretty much all power plan, hp power assistant, switchable graphics options including the one in bios (I can only enable or disable switchale graphics) (for some reason I cannot choose a fixed GPU?!?!?!) I have also checked for updates through HP SUPPORT assistant. I have tried save mode. I went trough all windows options I could think of. Tried different power plans, ati catalyst (worse piece of sowtware ever) options etc. Nothing seams to work. I would appreciate any help from HP.
Solved! Go to Solution.
06-21-2013 10:03 AM
Will I get some sort of answer from HP? I have just spent 400 euro for your product and I seam to have a problem with it. Would you take a minute and consider at least reading what Ive asked?
06-22-2013 12:45 AM
>Will I get some sort of answer from HP?
This is a peer to peer forum, not an official HP support site.
Have you tried contacting the HPSC?
06-24-2013 05:39 AM - edited 06-24-2013 05:45 AM
I unstalled old drivers with CCC (Control Panel -> Add or Remove Programs -> AMD Catalyst Install Manager -> Full Remove ) after install;
My Computer - Right Click - System Properties - Device Manager - Display Card
Amd Mobility Radeon HD 7500/7600 Series (Microsoft Corporation - WDDM 1.2) + Yellow Exclamation
Right Click - Update Driver and Select New Driver in Amd driver folder (C: AMD -> AMD_Catalyst_13.6_Mobility_Beta -> Packages -> Drivers -> Display -> W86A_INF)...
CCC not installed but it's working excellent ;) [cinebench 32fps] and sleeping mode problem solved ;)
if cinebench or aida64 error you install =>
if windows experince index error "windows media decoding/encoding performance"
06-25-2013 07:40 AM - edited 06-27-2013 01:11 PM
What you told me to do fixed the problem. Anyways, I have formated and reinstalled a fresh copy of windows 7 64bit + all drivers from their website. I have only installed the AMD driver that is given on HP's driver website and did not install the INTEL driver. All works fine - normaly wakes from sleep etc. What I noticed is a drop in windows experience index though. It used to be 5.6 ...now 5.2. I have downloaded and isntalled latest drivers from AMD website and index went up to 5.7 but SLEEP problem came back. So - the problem is the new AMD drivers. Avoid them!