HP Evolve 810 Network Issues (608 Views)
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Occasional Advisor
rbanse
Posts: 9
Registered: ‎05-12-2010
Message 1 of 4 (608 Views)
Accepted Solution

HP Evolve 810 Network Issues

We have an Evolve 810 tablet PC running Windows 8 (64-bit) and having some strange network adapter issues going on.  We use an HP dock for when this tablet is at the users desk. But when the user undocks, and then comes back to dock, the network adapters (wired and wireless) stop working. Only work around is to uninstall the adapters from device manager, and then reinstall the drivers. This happens every time the user undocks and docks. We have downloaded the latest HP driver pack to install the latest drivers for both adapters, which temporarily fixes the isue, but once the user undocks, the issue happens again. Any suggestions before I contact HP phone support?

 

Thanks.

 

-Ryan

Honored Contributor
Toffy
Posts: 648
Registered: ‎03-08-2013
Message 2 of 4 (588 Views)

Re: HP Evolve 810 Network Issues

rbanse

 

Check your Bios version and other driver

http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?sp4ts.oid=5298042

 

For installlation deactivate the Virusscanner

 

Install the new Intel drivers

 

https://downloadcenter.intel.com/Detail_Desc.aspx?lang=eng&changeLang=true&DwnldId=23492

https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=21642&lang=eng&OSVersion=Windows%208...

 

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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.






Regular Advisor
SSJDENG
Posts: 104
Registered: ‎06-17-2007
Message 3 of 4 (575 Views)

Re: HP Evolve 810 Network Issues

If you use wireless/wired interchangeably, I suggest you go into the BIOS and set it so that it automatically disables (LAN/WWAN switching) either of the two when you're not using it. I don't have this problem at work with the docking station, but maybe the network setup is the issue and this might solve your problem.
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HP Forums are PEER TO PEER, which means it is not OFFICIAL HP support. Just a community of users trying to help each other out (sometimes faster).

For official support, locate your local phone numbers OR online chat support.

https://h50203.www5.hp.com/wclweb/wclentry.aspx?lc=en-US&cc=US

Note: Official support is available to products with valid warranties.
Occasional Advisor
rbanse
Posts: 9
Registered: ‎05-12-2010
Message 4 of 4 (548 Views)

Re: HP Evolve 810 Network Issues

Thanks for the replies. It's looking more and more like a corrupt user windows profile that was the cause of this.

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