Re: HP EliteBook Folio 1040 problem with battery (251 Views)
Reply
Occasional Visitor
Demokedes
Posts: 3
Registered: ‎02-05-2014
Message 1 of 6 (287 Views)

HP EliteBook Folio 1040 problem with battery

I have brand new laptop. Generally it is ok. I am sattisfied with it, but there is a strange problem with battery. When battery is fully charged, everything is ok, but after few hurs, when battery is between 20 and 25%, computer shuts down without any warrning. This is verry distractive, because I lost unsaved documents twice.

I ran Battery Check in HP Support and the Result is ok. I tried to recalibrate battery twice, but the problem persist.

I have all updates (also BIOS) and the latest drivers. I have Windows 8.1 64 bit.

Any idea, how to solve my problem? I also contacted HP Support, but they didn't give me any usefull information (they suggested me, to take away battery…Battery is not detachableon my laptop).

Please use plain text.
Esteemed Contributor
Toffy
Posts: 648
Registered: ‎03-08-2013
Message 2 of 6 (276 Views)

Re: HP EliteBook Folio 1040 problem with battery

demokedes

 

rollback the bios to F01.02

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5405387&sp...

 

After Bios Update the new UEFI

http://h20565.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdDetails/?sp4ts.oid=5405387&sp...

 

Say thanks by clicking the "Kudos! Star" which is on the left.


Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.






Please use plain text.
Occasional Visitor
Demokedes
Posts: 3
Registered: ‎02-05-2014
Message 3 of 6 (267 Views)

Re: HP EliteBook Folio 1040 problem with battery

[ Edited ]

Toffy,

Thank you for your answer.

I already had Bios on F01.02, that is why I didn't change that.

I installed UEFI you mentions. I restarted computer, I am running computer now on my battery and I hope battery will go bellow 20%.

Thank you for now.

Please use plain text.
Esteemed Contributor
Toffy
Posts: 648
Registered: ‎03-08-2013
Message 4 of 6 (261 Views)

Re: HP EliteBook Folio 1040 problem with battery

[ Edited ]

Demokedes

 

not every time is the newest bios better then the older

 

many systems must install the older

Say thanks by clicking the "Kudos! Star" which is on the left.


Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.






Please use plain text.
Occasional Visitor
Demokedes
Posts: 3
Registered: ‎02-05-2014
Message 5 of 6 (256 Views)

Re: HP EliteBook Folio 1040 problem with battery

Unfortunatelly, that did not help. Computer shutted down at approximatelly 23%. Is there anything else I should try?

Thank you for your suggestions.

Please use plain text.
Esteemed Contributor
Toffy
Posts: 648
Registered: ‎03-08-2013
Message 6 of 6 (251 Views)

Re: HP EliteBook Folio 1040 problem with battery

Call  HP Support for Battery replacement

 

Problem subscriptions

Subscribe to alerts for your product

Say thanks by clicking the "Kudos! Star" which is on the left.


Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.






Please use plain text.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation