Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update (5841 Views)
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adeb007
Posts: 19
Registered: ‎04-22-2013
Message 1 of 14 (5,841 Views)

Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

[ Edited ]

Hello

 

This WE I updated the HP Drivers and Firmware packages from 1.06 to 1.08.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=51...

 

This upgrade was fine, but:

 

* Before I had a stylus working well on the ipad but not on the Elitepad 900.

 

* Before I had (like other it seem) many problem to wake up the device (had to hard reset by long press on wake up button)

 

 After the upgrade the Stylus is working perfectly (not surprising when I look the release note of the firmware)

 

But my wake up is more problematic than before and I have even problem to sleep the device.

 

From time to time the sleep action is not available in the "shutdown" menu and when it's the case i cannot use the sleep button.

 

When the option is available the device can sleep (by button and menu) but in 90% of this case it will never wake-up.

 

I had a look with powercfg but didn't noticed anything special

 

I'm alone, HP any comment ?

 

 

Occasional Visitor
markhumphryes
Posts: 2
Registered: ‎04-22-2013
Message 2 of 14 (5,803 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

I have exactly the same problem.  It does not matter what power options I select, hard reset is the only way to restart after the pad has been in sleep for just a few minutes.  Very frustrating.

Advisor
adeb007
Posts: 19
Registered: ‎04-22-2013
Message 3 of 14 (5,779 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Anybody else impacted? I saw other post about freeze in standby around this forum but no solution.

 

I also tried some different version of the graphic card driver without any luck.

 

As from now the device is unusable due to "unable to standby" and when "stand by go the freeze" nearly 100 %

 

Docking, no docking, jacket , no jacket , SIM card and without SIM card .

 

Before the update the freeze was not so systematic.

 

Thanks

 

 

Advisor
i-use-hp
Posts: 13
Registered: ‎04-17-2013
Message 4 of 14 (5,755 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Go the Power Management tab of the Atheros WiFi adapter device, and make sure that the "Allow this device to wake the computer" box is checked.

My Elitepad started having your exact problem after I had removed the old and installed the latest WiFi driver, in an attempt to fix the "limited connectivity" problem.

Somehow, the new driver installation unchecked that box for me, and it took me several days to figure out why the Elitepad no longer woke up once it went to sleep.

Hope it helps.
Advisor
adeb007
Posts: 19
Registered: ‎04-22-2013
Message 5 of 14 (5,749 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Thanks ! I had a look to this settings without luck because before my Epad 900 was wake-up too much.

 

I setted back to allow wake-up but didn't solve the issue.

 

 

Occasional Visitor
Robert Crichton
Posts: 1
Registered: ‎05-30-2005
Message 6 of 14 (5,735 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

i am also having this issue.

 

If you leave it frozen long enough after you try and wake it up then it bsod.

 

I have attached a screenshot of the minidump file. Anyone got any ideas?

 

Dissapointed tbh, tempted to send the device back!

Advisor
adeb007
Posts: 19
Registered: ‎04-22-2013
Message 7 of 14 (5,686 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Ticket open to HP

 

They are looking the issue but seem not reproducible anyway continue to look (hopefully)

 

Anybody could comments ?

Advisor
adeb007
Posts: 19
Registered: ‎04-22-2013
Message 8 of 14 (5,650 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Previous mini-dump caused by wifi but no all the 3 minidump that I have.

 

Another behaviour:

*Charm->Settings->Change PC Settings->General->Advanced Startup->Restart->Troubleshoot->advanced->UEFIFirmware : IRQL_NOT_LESS_OR_EQUAL ...

 

 

Occasional Visitor
pascalhendriks
Posts: 1
Registered: ‎05-30-2013
Message 9 of 14 (5,393 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Hi all, had the same problem after firmware upgrade 1.0.0.6 (pre-installed) -> 1.0.0.9.

1) downgraded 1.0.0.9 -> 1.0.0.8 = nok, same problems

2) downgraded 1.0.0.8 -> 1.0.0.6 = ok, both problems (power-on + resume from standby solved)

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=51...

 

No other issues encountered with firmware 1.0.0.6 running.

 

Advisor
adeb007
Posts: 19
Registered: ‎04-22-2013
Message 10 of 14 (5,373 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

I solved the problem by a Restore to factory and a Windows update to updated drives.

 

I noticed that HP Security Tools create wake-up of the device.

 

My new issues is that I'm not able to use bitlocker .

 

The trusted platform module is nor recognized under device manager - security device .

 

Do you have this TPM ?

Occasional Advisor
kekarlsen
Posts: 7
Registered: ‎03-14-2013
Message 11 of 14 (5,195 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

We have the same issue on 3 of our elitepads after firmwaremupgrade. One of them we have reinstalled windows and it seems to work. Hope its possible t fix it somehow without reinstalling the other two.

Occasional Advisor
jscott099
Posts: 7
Registered: ‎11-19-2013
Message 12 of 14 (2,935 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Same problem:

- had this exact problem on a 2013 model Elitepad...problem went 'away' after it got stolen.

- Just got my replacement Elitepad.  It has all the latest drivers, firmware from website, and upgraded to Win 8.1

- Then...the other morning, it is sitting in the cradle and the power button does not wake it up from standby; had to do a hard reset.

- So I started doing the work around I tried last year.  This was to use the Power command in charms to put it in Sleep rather than use the button.  On old machine this (almost always) prevented to resume problme.

- But today....with my brand new machine and all the latest updates...I had to hard reset to wake it from sleeping after using the power button to sleep it the night before.

- So I put it back to sleep using the Power command (my old work around).

- An hour later...a hard reset was required thus my work around does not even seem to work any more

 

I fine machine sullied and made useless (since you can never leave anything open for fear of not being able to wake from sleep).

Occasional Advisor
jscott099
Posts: 7
Registered: ‎11-19-2013
Message 13 of 14 (2,933 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Oh...for all of those who heard the advice to check the power management feature tab on the wireless adapter...here is why you don't see it:

 

http://support.microsoft.com/kb/2855336

 

If you have this patch on (and you probably do since it was in a big rollup last July), you won't see the tab.  According to the link, everything is now be design...and this problem also should nto be happening...

 

But it still does...at least it is another clue

Occasional Visitor
shehufrank
Posts: 1
Registered: ‎05-30-2014
Message 14 of 14 (1,606 Views)

Re: Elitepad 900 multiple problem (power, wake up, stylus ...) before and after Drivers 1.08 update

Hi all,

My Elite pad has been off for over 2 weeks as i had to order in a charger replacement , and now after charging it for over 24 hours it still refuses to come on , all it does when i try to power it on is a whte flash at the top right corner ..i need assistance, as i have documents i desperately need on the pad. oh and i ordered in a docking station (thats what i am currently using to charge it.

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