Re: Elitebook dead pixel policy (741 Views)
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Occasional Visitor
Timp74
Posts: 1
Registered: ‎07-24-2012
Message 1 of 3 (939 Views)

Elitebook dead pixel policy

I recently got my 8760w back from HP after it having problems with the fan.   Unfortunately now it has what I think is a dead pixel.   I'm wondering what HP's dead pixel policy is for Elitebooks.  I could only find HP's policy for monitors, but it explicitly says it doesn't apply to laptops.

 

The pixel appears black/gray on any background colour, so I assue it is a completely dead pixel.  It could also be some dirt in the display.  It's definately not something on the surface of the display.   It's quite annoying.

 

Thanks in advance.

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HP Pro
ironcoog
Posts: 74
Registered: ‎01-06-2011
Message 2 of 3 (881 Views)

Re: Elitebook dead pixel policy

Hi Timp74, you can find HP's LCD Replacement Policy for notebooks here:

About LCD Panel Defects and Terminology for HP Pavilion or Compaq Presario Notebook PCs

I work on behalf of HP
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Occasional Visitor
Nicolai Boilesen
Posts: 2
Registered: ‎01-23-2007
Message 3 of 3 (741 Views)

Re: Elitebook dead pixel policy

Makes sense, the more expensive display, the more allowed defects... way to go HP.....
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