09-28-2012 01:00 AM
I recently got my 8760w back from HP after it having problems with the fan. Unfortunately now it has what I think is a dead pixel. I'm wondering what HP's dead pixel policy is for Elitebooks. I could only find HP's policy for monitors, but it explicitly says it doesn't apply to laptops.
The pixel appears black/gray on any background colour, so I assue it is a completely dead pixel. It could also be some dirt in the display. It's definately not something on the surface of the display. It's quite annoying.
Thanks in advance.
10-08-2012 11:50 AM
Hi Timp74, you can find HP's LCD Replacement Policy for notebooks here:
About LCD Panel Defects and Terminology for HP Pavilion or Compaq Presario Notebook PCs