Elitebook 6930p hangs when coming out of standby (1095 Views)
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Occasional Visitor
Gorkem CANVERDI
Posts: 3
Registered: ‎09-10-2009
Message 1 of 7 (1,095 Views)

Elitebook 6930p hangs when coming out of standby

I have a recent Elitebook 6930p, running Microsoft Windows XP Professional SP2 installed.

I use a docking station while working at my desk and detach it from the docking station when I need to take the PC with me. When I close the lid of the laptop to detach it from the docking station, it goes to standby (power settings). When I open the lid back and hit power button, it comes out of standby OK, but explorer (explorer.exe) hangs. I can switch between applications (alt-Tab) but I can not launch a new application, or even log off.

This was a reproduceable explorer.exe hanging issue, but I also saw the laptop freezing (most probably due to explorer.exe again) occasionally.

Anybody has an idea?
Respected Contributor
Pekkap
Posts: 235
Registered: ‎09-27-2003
Message 2 of 7 (1,095 Views)

Re: Elitebook 6930p hangs when coming out of standby

Try to upgrade your bios

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c01735504〈=en&cc=us&taskId=101&prodSeriesId=3688868&prodTypeId=321957

Pekka
Pekka
Occasional Visitor
Gorkem CANVERDI
Posts: 3
Registered: ‎09-10-2009
Message 3 of 7 (1,095 Views)

Re: Elitebook 6930p hangs when coming out of standby

ROM Revision : 68PCD ver. F.0F already.

After your remark, I have checked HP drivers page and saw that there are even newer BIOS version posted for 6930p but I did not see any related fixes in the release notes. So, I did not make any BIOS updates.

Currently, as a workaround, I disabled all options that puts the system in standby.

Thanks for the answer.
Occasional Visitor
Lech Migdal
Posts: 2
Registered: ‎09-14-2009
Message 4 of 7 (1,095 Views)

Re: Elitebook 6930p hangs when coming out of standby

Hey,

I have the same problem with 6930p, but on Vista and with Hibernate. Standby as far as I remember was causing a blue screen, so have disabled it already on the beginning ;-)

Any ideas how to address the hibernate issue?

Thanks,

Occasional Visitor
Martin Mosny
Posts: 3
Registered: ‎12-27-2007
Message 5 of 7 (1,095 Views)

Re: Elitebook 6930p hangs when coming out of standby

hello guys,

any update on this topic? I have the same issue when coming from sleep - VISTA Service Pack 2, 6930p bios F.13, ATI Mobility Radeon HD 3450 Version 7.01.01.871
Occasional Visitor
Will Nonya
Posts: 1
Registered: ‎01-07-2010
Message 6 of 7 (1,095 Views)

Re: Elitebook 6930p hangs when coming out of standby

Ive had the same problem when coming out of hibernation in windows 7. This usually happens when I hibernate while peripherials are still connected.

I get around this by disconnecting everything from the laptop before entering hibernation. As long as i remember to do this it works fine.

I did the same thing with Vista before upgrading to 7.
Occasional Visitor
Gorkem CANVERDI
Posts: 3
Registered: ‎09-10-2009
Message 7 of 7 (1,095 Views)

Re: Elitebook 6930p hangs when coming out of standby

With Catalyst Control Center uninstalled, and ATI Modility Radeon HD 3450 driver version 8.479.1.6000, the laptop seems to be working fine. Still testing it...
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