11-19-2013 01:46 AM
Dear Support team,
For a long time, was the proud owner of your product - Laptop HP Compaq 8710p. Recommended your products to family and friends as a benchmark of quality. All I want to be wrong - but it's probably not the case. In recent months, the laptop has faced a number of challenges the nature of software , which led to the idea of rolling back the operating system to factory settings. Numerous attempts to restore the preset system has not been successful. Our IT specialists decided to establish a system of new generation - Windows 7 , with a full driver update . After updating the firmware , uploaded to your website ran into a problem - the ongoing work of the cooling system , the constant hum of the fan , with the seat in the upper left corner of the laptop. After reading on your site is that I'm not the only one who has faced such a problem, and that to overcome this problem, you need to update the BIOS . That our service IT and done . All of the instructions - installation, subsequent off in the BIOS of the continuous airflow . The noise did not stop , on the contrary - only strengthened. In the network has found a number of comments on the issue, where many have noted the same problem with running after updating BIOS . I know that the support is stopped , but it is fair to remove almost leads " useless " software from your website , replacing it with corrected .
Another problem is that now I can not go back to my factory settings , install the pre-installed operating system of the younger generation - Windows XP. This , apparently , is also a problem of bad faith of your programmers to their work . Be so kind – to correct your mistake . Please update the BIOS , laid out on your web site.
12-19-2013 02:53 PM
Due to the many negative comments on HP Compaq's 8710 Notebooks I would like to share with the group my 6 years good experience with this machine. In 2007 I was looking for a portable workstation with a 17 inch none glare screen and found out that HP launched the 8710p also in SE Asia (I live in the Philippines). Cost was no issue as I need this for my work (geosciences consultant). I had already read about the specs of the 8710p/w in Laptop magazine and various other sources on the web and was happy with a minimum configuration: No LED back lighting on the screen, 87.11b/g WIFI card, limited Bluetooth card, small HDD and no Lightscribe optical drive that write lables on DVD/CDs. I purchased my 8710p in Singapore at a discount shop for around Singapore $ 2,500 which was even for that time.(2007) a lot of money for a laptop (other than Apple). Meanwhile traveled/worked all over Asia including one year in the Gobi desert in Mongolia with temperature swings of 40 degrees (got as low minus 40 Celsius) and the only problem I ever experienced was that the battery failed, IIt had a bad battery right from the shop. Never crashed (blue screen), never had a virus, hidden access to my system or excessive Spam probably because I use Symantec Endpoint, Vista Business SP with Office 2007 and update my drivers as frequent as possible. I earned a lot of money during those 6 years with my HP Compaq8710p, the only expenses I had with an upgrade to 4 Gbyte RAM memory and a replacement battery with a second large battery that give me a total of 6 hours of work, enough for a long flight (when no power saving options are used). The machine is slow compared to the newer (Atom) Intel chips that HP offers and Vista is huge compared to Windows7 but since 8710p was designed/developed for Vista and I like Office2007 I stick with (updating) Vista rather then migrating to Win7. Never ever did I have LAN/WIFI issues at airports or in client offices. I also had the "quick touch" issues reported in this forum and found some duplication in HP and Windows aps (HP WIFI assistant, support/diagnosis) that don't run prperly so I disabled. Recently I have an issue with HP/Broadcom's Bluetooth board/driver that don't work with Microsoft BTH Enumerator (generates and remembers 2 bad peripheral devices in the stack/store). But since I don't plan to use Bluetooth that does not bother me. I cannot use my laptop outside as my screen is to faint (with highest contract setting but most other LCD devices have that problem including cameras, I am 68 years old and my eye sight is not getting better.
Will I soon migrate to another latop? I am still looking for a 18" none glare bright LED (Retina quality) with Quad chips that is not a "Gamers' Station" but a graphics work station but haven't found a good replacement for my HP Compaq 8710p yet. Suggestions will be most welcome.