Computer won't shutdown, no power off (840 Views)
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Occasional Visitor
johle9
Posts: 1
Registered: ‎02-04-2011
Message 1 of 2 (840 Views)

Computer won't shutdown, no power off

Hi,

 

The problem is on a Elitebook 6930b, but I have seen it on others too.

The OS is Windows 7 Enterprise.

 

When the user chooses to shutdown the computer, it doesn't turn 
off the power. The screen goes black and the computer is 
unresponsive, but the computer and fans are still running.
Some times it's working, but usually not.

What is the problem?

Any ideas?

 

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Honored Contributor
Paul Tikkanen
Posts: 3,305
Registered: ‎04-11-2007
Message 2 of 2 (836 Views)

Re: Computer won't shutdown, no power off

Hi:

 

I would download and install the latest chipset driver from Intel.

 

http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19596&lang=eng

 

Paul

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