8710p does not see hard drive (680 Views)
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Occasional Contributor
Teena
Posts: 9
Registered: ‎07-29-2010
Message 1 of 4 (680 Views)

8710p does not see hard drive

We had the old HDD fail in this machine, and so now I purchased a new HDD which is the WD 32 gb scorpio WD3200BEKT (http://wdc.com/wdsearch/?sq=wd3200bekt&sl=en-US&sc=).

 

Now I think the bios sees the new HDD but the windows boot CD does not.

 

How can I verify that the bios is seeing the HDD?  What can I do to fix this?  Thanks.

Honored Contributor
Paul Tikkanen
Posts: 3,376
Registered: ‎04-11-2007
Message 2 of 4 (678 Views)

Re: 8710p does not see hard drive

Hi:

 

If you're trying to install XP, the installation disk doesn't see the hard drive because it needs the SATA AHCI drivers which are not included on an XP installation disk.

 

If you want to install XP, please read read the 'How To" guide at the link below, and slipstream all of the SATA AHCI drivers I have attached below, after reading the "How To" guide.

 

http://www.mediafire.com/?r4nv9yrx99k0f3l

 

Paul

Occasional Contributor
Teena
Posts: 9
Registered: ‎07-29-2010
Message 3 of 4 (648 Views)

Re: 8710p does not see hard drive

Thanks for your post Paul. It turns out I just needed to disable the native sata setting in the bios.
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=120&prodSeriesId=...
Honored Contributor
Paul Tikkanen
Posts: 3,376
Registered: ‎04-11-2007
Message 4 of 4 (645 Views)

Re: 8710p does not see hard drive

[ Edited ]

Yes, that is correct, but you now have lost the advantages of AHCI such as native command queuing.

 

AHCI is designed to take advantage of a SATA drives native characteristics.

 

You can change the setting back to AHCI after you perform the following step by step procedure.

 

1. First download and install the chipset driver and reboot.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

2. Then extract, and save these drivers I have attached below, to a folder you name whatever you want.

 

3. Right-click the My Computer icon, click Manage, select Device Manager


4. Click the + symbol beside IDE ATA/ATAPI controllers , this would show the devices under this category.


5. You will find the Intel native SATA storage controller driver installed.

6. Right-click one of the Serial ATA storage controllers listed, and click Update Driver .

7. In Welcome to the Hardware Update Wizard, select No, not this time. Click Next .

8. Select Install from a list or specific location (Advanced) . Click Next

9. Select Don't search I will choose the driver to install . Click Next

10. Click Have Disk

11. Click Browse


12. Select location: c:\folder you saved AHCI drivers to.

 

13. Select iaAHCI.inf


14. Click Open

15. This will list several SATA AHCI Controllers. From this list, select the Intel(R) ICH8M-E/M SATA AHCI Controller. Click Next.

16. The Update Driver Warning will be shown. Click Yes

17. The driver will install, and completing the Hardware update Wizard appears. Click Finish

18. You can find the updated controller in the device manager.

19. During restart, press the F10 key and boot to BIOS setup utility . Go back to your device configurations sub menu and change the SATA Native Mode back to Enabled, save settings there (F10) and upon exit, save changes and reboot.


Now, the SATA driver is successfully installed and the desktop will boot into Windows with SATA Native Mode set to AHCI.


Paul

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