Re: 8510w and 8510p windows 7 problems with docking station (1155 Views)
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Occasional Visitor
Franz Christensen
Posts: 4
Registered: ‎02-17-2010
Message 1 of 13 (1,156 Views)
Accepted Solution

8510w and 8510p windows 7 problems with docking station

[ Edited ]

I tried installing Windows 7 on the two laptops that I normaly use. They both work fine both in or out of the docking station. But if I put the laptop to sleep or hibernate while in the dock, something goes wrong.
When I wake the laptop again out of the docking station one of the CPU cores is at 100% usage and the other one cycles between 100% and 50%. The system is mostly noneresponsive. If I reboot the laptop everything is fine again.
If I wake the laptop in the docking station there are no problems.
What am I missing?

 

P.S. This thread has been moved from Archived Desktops and Workstations Boards > Windows based to Notebook - HP ProBook, EliteBook, Compaq, Slate/Tablet PC, Armada, LTE. -HP Forum Moderator

Occasional Visitor
Thorsten Barth
Posts: 1
Registered: ‎01-03-2011
Message 2 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

Dear Mr. Christensen,

since about 3 weeks, I face the same problem with my HP 8510p using Windows 7 32-bit ultimate. In addition to the symptoms you describe, the notebook shows rythmic (fast) hard disk activity.

Sometimes, in addition to this, when I hibernate the laptop outside the docking station and then wake it up inside, there are similar problems, and the usb keyboard and mouse connected to the docking station fail to install.

Did you find a solution or further hints for this problem yet?

Kind regards
Thorsten Barth
Honored Contributor
Zygmunt Krawczyk
Posts: 825
Registered: ‎09-05-2003
Message 3 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

1) Install the latest BIOS for your notebook - version F.15 and reset to factory defaults.

2) Install fixes and enhancements for the Microsoft Windows 7 that are specific to your notebook:

Essential System Updates for Microsoft Windows 7

and

System Default Settings for Microsoft Windows 7

Below is the link for software:

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=3355680〈=en&cc=pl&taskId=135&prodClassId=-1&prodTypeId=321957&prodSeriesId=3355678
Occasional Visitor
L A McClelland
Posts: 4
Registered: ‎01-19-2011
Message 4 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

The recommended solution - update BIOS and apply two SPs - does NOT work for me.

This has been a problem since switching over to Windows 7. Removing the machine from the docking station will peg CPU utilization and make the machine unresponsive.
Honored Contributor
Zygmunt Krawczyk
Posts: 825
Registered: ‎09-05-2003
Message 5 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

You can try to install the latest version 1.1 (22 Oct 2010)of Essential System Updates for Microsoft Windows 7
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=pl&prodTypeId=32...

Occasional Visitor
L A McClelland
Posts: 4
Registered: ‎01-19-2011
Message 6 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

ZK:

Thanks for your continued assistance.

I applied the latest SP, but that has not cured the problem. I am using a workaround now... wake it up, immediately put it to sleep, and then re-awake the machine.

Thanks,

=Mac=
Occasional Advisor
Tomaszewski
Posts: 11
Registered: ‎07-03-2008
Message 7 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

I have the same problem. On windows 7 64 bit, when I hibernate and remove computer from docking station CPU has 50% or 100% and I must hibernate again. On wake is all ok, but ist not normal. I installed all drivers and bios. On XP and Vista the same dockingstation works perfect.
Occasional Visitor
Franz Christensen
Posts: 4
Registered: ‎02-17-2010
Message 8 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

Thank you for your responses. I've tried installing the two HP packages, but to no effect. It had a big impact on my power settings, but not on the problem as such.
I have noticed that when I resume the laptop and it becomes un-responsive, if I then plug in a network cable, at once the laptop responds normaly. That is strange.. If I then unplug the network cable it goes back to nonresponsive.
Occasional Visitor
L A McClelland
Posts: 4
Registered: ‎01-19-2011
Message 9 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

Franz,

I too have noted that the behavior is related to the absence of a network connection.

Do you have a mapped drive to another machine or server or do you use Offline Folders?

As I noted in an earlier post, if I immediately put the machine to sleep and then re-awaken it, the problem disappears.

Thank you for your continued communications. Maybe we can figure this out over time... or, if HP moderates this forum, they will help us find a solution.

All the best,

=Mac=
Occasional Visitor
Franz Christensen
Posts: 4
Registered: ‎02-17-2010
Message 10 of 13 (1,156 Views)

Re: 8510w and 8510p windows 7 problems with docking station

Mac

You are right. If I put the laptop back to sleep at once after the first resume, the problem is gone for that session.
I have mapped network drives, but I'm not using offline files.
I have tried both enabling and disabling the automatic WLAN/LAN switching in the BIOS. But it had no effect on this issue.
Occasional Advisor
Tomaszewski
Posts: 11
Registered: ‎07-03-2008
Message 11 of 13 (1,155 Views)

Re: 8510w and 8510p windows 7 problems with docking station

I have installed newest Intel drivers for 82566 network from Intel.com site. Now after hibernate, remove from docking and resume all is perfect again (like with xp/vista). I'll check this few more times.
Occasional Visitor
L A McClelland
Posts: 4
Registered: ‎01-19-2011
Message 12 of 13 (1,155 Views)

Re: 8510w and 8510p windows 7 problems with docking station

Tom... and Franz:

I downloaded and installed the latest Intel drivers as suggested by Tom. That cured the problem for me!

I used System Information to identify my exact network adapter (88566MM) and then downloaded and installed the driver from the Intel web site.

Here's the link to Intel's download page. Just enter your adapter in the search box and choose the Windows 7 driver from the returned list.

http://downloadcenter.intel.com/default.aspx?iid=gg_support-EN_01+home_downloadctr

Many thanks to Tom and all of you who kept this thread alive until a solution was found.

=Mac=
Occasional Visitor
Franz Christensen
Posts: 4
Registered: ‎02-17-2010
Message 13 of 13 (1,155 Views)

Re: 8510w and 8510p windows 7 problems with docking station

Allright..
That did the trick. It's so obvious: update the drivers.
I've updated the network drivers as described and now resume workes as it should.
Thank you for helping resolve this.
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