11-25-2013 03:38 AM
I am responsible for overseeing the care and maintenance of our school's 60 or so HP laptops. They are a generation or so old now - some about 4 years old, so out of warranty, but we have many of the power pack / battery chargers beeping (will not power the laptop or charge the battery) - It is a well documented issue around the web - just Google it !! and the fault is continually found to be a wiring short INSIDE the black box !
My first issue is- this is shoddy manufacturing standard - these black boxes are sealed so no maintenance is necessary or even accessible.
2nd - this is not a product of the age of the computers as some of these boxes had this problem during the warranty period, but were replaced without question or fuss by HP. Now that every machine in the school is out of warranty, we do't have that luxury and we still need the laptops to charge up for students to use for learning purposes.
HP should recognise a manufacturing fault when they are confronted with this number of 'same' faults world-wide.
and therefore shouldl have the good consience and regard for their customers ( in our case, over 115 schools in our system - with a purchase agreement with HP for servers, desktops, laptops and more !!!)
Right now I have the task of sourcing replacements for these 27 power pack units - last price from HP was about $110AU each for the power packs. Ridiculous !!!! I can get aftermarket generic brand replicas for about $50AU ea.
Not good enough HP - just another example of shoddy product manufacture standards.