09-26-2007 01:07 AM
I'm having problems with my radeon x1250 video card. I cant seem to install any drivers post 6.14 version which is found in hp drivers page. whenever i try installing drivers i get an error report saying that the installation doesn't recognize my hardware or operating system.
I'm running windows xp professional 32 bit operating system.
09-26-2007 08:17 AM
The latest Driver Packaing Version is 9.391-070626a1-050583C-HP.
10-01-2007 01:22 AM
I've tried getting drivers straight from the ATI website, but to no avail.
10-01-2007 04:09 AM
Use this AtiCimUn to clean up anything related to ATI Graphics Driver issue and then reboot your system.
Re-apply this SP36651 for your Window XP system.
I am not quite sure why you want to download the generic ATI Graphics Driver for your notebook. Generic ATI Graphics Driver is for AIB ( Add-In-Board ) with Discrete Graphics Controller mostly.
Your Compaq 6715b is using a customized Graphics Driver specially built for HP.
10-01-2007 05:08 AM
I've temporarily fixed the problem by turning off all graphics hardware acceleration - not ideal.
Please could you advise - is it just a case of downloading the latest driver package from HP (as mentioned above), or is there another solution?
Thanks in advance,
10-01-2007 09:21 AM
Many type of failures could produce computer freezing and black screen. Unfortunately, the Graphics Driver got blame for it and it is because the Graphics Driver is reponsible to display the image on your LCD panel.
First of all, try to get your System BIOS and Graphics Driver to the latest provided by HP for your notebook ( Compaq 6715b ).
Attached please find the my Compaq 6515b ( exact same motherboard as the Compaq 6715b ) with 14.1" LCD panel instead of 15.4".
System BIOS is F.07 - 07/16/2007
Driver Packaging Versuion is 8.391-... and I believe SP36651 on HP website will install this 8.391 for you.
10-03-2007 02:20 AM
I have managed to isolate the issue further: it always occurs when I'm scrolling through a document in Word using the mouse wheel. The screen freezes and the goes black and I have to re-boot. The last time this happened, Windows gave me a blue screen after a while and informed me that the problem seemed to be caused by the file 'ati2dvag'.
It's very frustrating, as I keep losing documents. The computer is only about 3 weeks old - hopefully you can help.
10-03-2007 04:31 AM
1. Change mini dump to "Complete memory dump" in your Startup and Recovery option page inside the Advanced tab, Setting for Startup and Recovery of your System Properties window. ( see attached picture for more detail ).
2. Reboot your system.
3. When you encounter the Blue Screen failure next time, do a search of "MEMORY.DMP" and send this file to HP and request someone to figure out what components caused this Blue Screen.
4. Someone in HP should be able to isolate the potential root cause of your failure with this Memory.dmp file.
Since I am not trained to debug any Operating System failure, this is what I will do if I encounter any OS or Applications failure.
01-04-2008 05:44 PM
I too cannot install anything past the 6.14 version of the ATI CATALYST, tried going to the ATI site,but I just get a message during installation saying that it cannot find components that can be installed on my current software or hardware-which is strange...coz its ATI! Tried omega drivers,that did install but my main concern is thatthe X1250 supposedly has a integrated UMA with which you can change the buffer to increase the memory on your graphics card. I have updated to 4gigs of ram.
Now there is no drop down menu for the UMA on the ATI CATALYST for the 6715b,rang HP Tech,though they not helpful. I've attached a pic of what I found on some forums on what I should have on my Catalyst. If anyone could post a link to an update of an ATI Catalyst/drivers that does work with the 6715b and has the UMA sub menu,I would appreciate that alot..cheers.
Oh almost forgot, nothing in the BIOS- HP stripped that pretty good!
01-27-2008 09:54 PM
I also tried to download and install ATi's generic Catalyst drivers with the same result; will not install as it cannot recognize the chipset. I have also installed the latest HP drivers, including using the "cleaning" tool to clean out WinXP's system registry and driver libraries to no avail. A check of software revisions also showed I had started with the most current HP drivers as well. The "update" did nothing but reinstall what was already there in terms of version.
There's nothing wrong with the software. It has run perfectly on four other WinXP SP2 computers without any issues whatsoever and continues to do so on two of them (the other two machines no longer exist); no odd behavior, errors or BSODs. The only difference is nVidia graphics chipsets and drivers on the other machines -- and this includes working perfectly with nVidia 5700, 5900, 6600 and 6800 cards. Furthermore, it's not new software either -- it's been around for a few years and doesn't have a history or reputation for graphics "problems." Leads me to conclude something is wrong with the drivers or the ATi chipset -- hopefully it's just the drivers. I'd hate to think I'm dealing with flawed hardware embedded on a laptop motherboard.
02-15-2008 07:00 AM
02-16-2008 06:31 PM
I managed to install the new ATI drivers with a little tweaking, there is no x1250 card in the spec file of the drivers so you have to edit some of the driver files.
But the new installation doesn't do anything.
Also i managed to pinpoint a possible cause of the problem, it is the ati2evxx.exe which runs in the background.
This laptop really has a problem with restarts.
02-16-2008 07:59 PM
This has also happened when I was away from the computer, so it doesn't necessarily get triggered by the user's actions.
If anyone has some kind of fix for this, I'd love to hear it, even if it doesn't fix the root of the problem.
02-17-2008 07:04 AM
Another related issue is that in about 10% of all cases when the screen gets switched off, most often when you close the LID, it will *not* switch on again. Sometimes, in very rare cases, closing and reopening the lid multiple times brings it back, but more often than not, only a reboot helps. Note that the Notebook is *not* hung when this happens, you just can't see anything.
As I said, this plagues all out of 6 6715X (two 6715b, and 4 6715s) notebooks I know, with different Windows Versions (some pre-installed by HP, some installed fresh by myself), so I'm very confident this is a general construction fault in these systems.
02-17-2008 05:22 PM
02-20-2008 09:01 AM
02-20-2008 09:58 AM
02-21-2008 01:05 PM
02-21-2008 03:45 PM
Trust me, reinstalling the OS won't solve the problem.
I've tried almost all of the XPs and the Vistas and even tried 5 or 6 different Linux and it does not solve the problem.
02-22-2008 04:48 AM
02-24-2008 01:06 AM
a) screen is 'for no reason' going black, and reboot via On/Off buttom needed to get back to work although PC probaly continues to work fine 'just' without display (this based on the audio feedback when playing around)
b) uncontrolled reboots, and the found web based error message after restart refering to ATI driver problems
My 6715b is running Win Vista 64-bit, so installing the adviced driver package (input 22 Feb 2008, thanks) doesn't work - it's for Win XP only.
I haven't made any formal contact to HP just yet, but for sure my brand new 6715b will go back if the problem isn't effectively solved (even though I got a very good price..!).
HP not responding to this thread on own support forum does not really call for optimism.
Good luck to all of us!
02-25-2008 02:19 AM
Well, there is a problem, but this was recognized as a known problem to the guy handling the call; "We have a lot of these cases". I was requested to return my 6715b for service, and will receive a freight letter (paid 'way bill') to be able to ship it myself from nearest post office.
When asking if the support person knew what HP will do about the matter, I received the answer: "Probably replacing your graphics card". Getting a new PC was also mentioned - hopefully I'll keep my now fully configured, 'old' one or hope they'll swop hard drive into a new PC.
So - use the HP chain of command, and you'll probably get your problems with the graphics fixed. Good luck again.
02-25-2008 11:42 AM