Headphone and speaker jacks not working on HP Elitebook 8440p (67798 Views)
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Occasional Visitor
Julie Aleman
Posts: 2
Registered: ‎04-06-2010
Message 1 of 18 (67,798 Views)

Headphone and speaker jacks not working on HP Elitebook 8440p

Our nonprofit recently got new HP Elitebooks and 4 of them do not have headphone jacks that work. The speakers work, but the jacks do not.

Does anyone know how to fix this?
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Honored Contributor
banhien
Posts: 3,667
Registered: ‎08-21-2007
Message 2 of 18 (67,160 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hi Julie,

Do the speakers work ? If yes what is your OS ? Please right click the speaker symbol at the bottom right corner and select "Open Volume Mixer" to see how many devices you can get.

Regards,
BH
BH
====
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
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Occasional Visitor
Julie Aleman
Posts: 2
Registered: ‎04-06-2010
Message 3 of 18 (67,160 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hi,

The only device that shows up is "speakers" and the application that shows up is "system sounds."

The speakers on my laptop do work, however, the speaker jack (if I wanted to hook up louder speakers) do not.

Do you know how to fix this?

Julie
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Occasional Visitor
warrensj
Posts: 3
Registered: ‎07-04-2010
Message 4 of 18 (67,111 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p


The only device that shows up is "speakers" and the application that shows up is "system sounds."

The speakers on my laptop do work, however, the speaker jack (if I wanted to hook up louder speakers) do not.


I also have an 8440p with the exact same issue.

Headphone jack does not work, but speakers do.

If I right click on the speaker icon and select playback devices, only speaker and Digital Audio(HDMI) show up.

 

Please help. Thanks.

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Occasional Visitor
warrensj
Posts: 3
Registered: ‎07-04-2010
Message 5 of 18 (67,110 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Windows 7
Only see 'speaker' &' system sounds' in volume mixer
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Honored Contributor
JosephF
Posts: 1,303
Registered: ‎11-12-2001
Message 6 of 18 (67,100 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Please try the following:

 

1) Update to the Latest System BIOS (I believe it's F.0B).

2) Download the Audio driver for the 8740w model and install it (the 8740w driver should work on the 8440 series).

 

After completing these, and rebooting, follow with a 'shutdown', wait 5 seconds, and perform a full power-up with nothing plugged into the Headset jacks.  Upon full system bootup, plug in your headset. 

 

Did this resolve it?

--- 

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Occasional Visitor
warrensj
Posts: 3
Registered: ‎07-04-2010
Message 7 of 18 (67,094 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Yes!!!

Many thanks.

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Honored Contributor
JosephF
Posts: 1,303
Registered: ‎11-12-2001
Message 8 of 18 (67,064 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

warrensj,

 

Glad this did the trick.  I've been fighting with a variety of driver combinations on various recent Elitebook models but happened to catch this one very recently.

 

Enjoy your new system!

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Occasional Visitor
blech
Posts: 2
Registered: ‎10-15-2010
Message 9 of 18 (66,194 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hi

 

I had the same Problem.  Earphone didn't work

I'm using Win7 pro on 8440p.

 

I did what you have recommended.

1. Upgrade to latest Bios Ver. F.0E

2. Installation of latest Audio Driver from 8740w

 

Result: 

The earphone is now available under the sound output devices.

Earphone works when i start the test in the properties of the earphone output device

But the earphone is not recognized after plugging the jack. The sound comes from the loudspeaker.

 

TIA

Kurt

 

 

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Occasional Visitor
blech
Posts: 2
Registered: ‎10-15-2010
Message 10 of 18 (66,188 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Problem solved.

I installed the latest audio driver for 8440p

 

 

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Occasional Visitor
nanda2175
Posts: 1
Registered: ‎11-06-2010
Message 11 of 18 (62,388 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hi,

I am using EliteBook 8440p and my OS is Windows Vista. My Speakers doesnt work when i play a video from any of the browsers. However, the speakers respond when i play a music from the Windows Media Player. What could be the problem? Please help!

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Occasional Visitor
Amitabh_Dutta
Posts: 1
Registered: ‎01-07-2011
Message 12 of 18 (62,249 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Thanks a million.....its works well...updated the audio driver....however, the headphone icon is not displaying.....guess its not recognising..please help

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Occasional Visitor
mdcruzz
Posts: 1
Registered: ‎01-21-2011
Message 13 of 18 (62,164 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

I am having similar  issues with my new 2540P. I can hear faint sound and static coming from my speakers as well as my headphones when I plug into the jack.  I first started having this issue when I plugged additional speakers into the jack and usb.

 

 

I am running Win7. I tried troubleshooting drivers and hardware, disabling and enabling, and a system restore going back one day...but no luck. When I disable the speakers, I stopped hearing even the faint sound. I also tried plugging and unplugging the jack 20 times. 

 

Is it possible that this is a hardware failure (jack and/or sound card)?

 

Does anyone have other suggestions?

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Occasional Visitor
ka_abrego
Posts: 1
Registered: ‎04-13-2012
Message 14 of 18 (46,911 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hi,

I need help because my audio is not working at all on my Elitebook 8560w.

 

The laptop speakers, microphone, and microphone & headphone jacks are not working at all in any audio test, sound, music or video file or program.

 

I already check all the Control Panel options and when I try to test any of devices an Error window shows up that says "Failed to play test one"

 

Does anyone knows how to fix this problem?

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Occasional Visitor
khuramtoor
Posts: 1
Registered: ‎04-16-2012
Message 15 of 18 (46,828 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hi Julia,

I had faced similar many times and had to run to computer guy but shame on IT guys like me soing this. I had again encounter the problem just 20 min ago that i would put my headphones into jacks but mic and speaker in healdphone wound work but laptop speaker runs unafacted.

Solution:

1. Right Click Speaker icon lower bottom right and  select "Playback Devices"

2. You will see speakers and headphone, Click Speakers icon, in case headphones not working; go to properties. 

3. go to Enhancements> Click restore default

4. go to Advance and uncheck "Allow applications to take executive control of this device"

 

If you still wore on headphones you will hear tham.

This solve my  problem, If in case problem with external speakers exists (which i think shoud not) repeat from step 2 for speakers this time not headphones. 

 

I hope this works for you, the basic problem is that when we install multiple audio/video players they compete for taking control (as clear from step 4) of audio hardware. So, do not allow tham :)

Regards

Khuram Toor

Writerall Solutions 

 

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Occasional Visitor
Ivone
Posts: 2
Registered: ‎04-25-2012
Message 16 of 18 (46,435 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

Hello,

I have "similar" problem with now mine HP 8440p (just got it).

 

Internal speakers work 100%

My Bluetooth Logitec headphone work 100% as well

Problem I am having is with my external speakers, when I plug them in no sound is coming out (yes they are OK ).

 

I am running W7

Bios: 68CCU v.F.21

 

How can I fix it? The fix instruction in this thread is for different Bios!

 

TIA


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Occasional Visitor
shararti
Posts: 1
Registered: ‎03-25-2013
Message 17 of 18 (29,528 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

im unable to update my bios to latest version....... please help me

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Occasional Visitor
Rehman5N
Posts: 1
Registered: ‎11-11-2013
Message 18 of 18 (15,844 Views)

Re: Headphone and speaker jacks not working on HP Elitebook 8440p

I have purchased HP Elitebook 8440p and found everything perfect except the headphones that does not work on inserting the pin into the headphone/ mic jeck. Please let me know why is this so and help me to resolve this problem.


Thanks
Rehman

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