04-19-2008 01:38 PM
The problem is after that I got no keyboard, so, I solve the question installing a regular keyboard, but with this the keyboard function keys (eg. light sensor, on screen display volume bar) don't work
Do anyone knows the solution for this?
Thanks in advance,
PS: This thread has been moved to an appropriate category - Forums Moderator
04-21-2008 04:29 AM
Then install it and the problem should be gone, because the driver you are mentioning is included in the software.
04-21-2008 06:00 AM
To have a keyboard I have to install a regular keyboard on device manager, but with this my function keys (blue ones) on the keyboard and the volume bar don't work!
Please, see attached an image of the error. Beware the message is in Portuguese.
I keep waiting for the solution.
05-23-2008 03:20 PM
NB Also the drivers are not in QLB v 6.3
09-25-2008 10:58 PM
09-26-2008 12:41 AM
I keep waiting for a solution, because I was chatting several times with HP technical support, and the only solution that came, was to format and reinstall everything again!!
Of, course I donâ t want to do this because the notebook is running perfectly.
10-08-2008 02:51 PM
Even if we try to install it manually, for ex, where the "HP Quick Launch Buttons" are located. It doesn't assume the version 188.8.131.52 that its suppose to!!
Jorge, have you tried to use the "chkdsk /f /r" option in the 1 recovery?
10-09-2008 09:19 AM
Do you mean the "system restore"??
Did you try to apply Service Pack 3?
10-09-2008 09:54 AM
I made a recovery of Windows XP, in my case with SP1.
After that installed SP2 and SP3 recently.
06-19-2009 03:45 AM
I would be very glad if someone could find out a solution to this!
07-10-2009 02:27 AM
Hope it helps
07-13-2009 01:57 PM
Try the following:
Get an external USB keyboard to get going. Uninstall the HP Quick Launch Buttons.
Install QLB drivers from "ftp://ftp.hp.com/pub/softpaq/sp41501-42000/sp41829
If the downloaded driver is still not working, uninstall the "Synaptics Touchpad Driver" get the latest one.
12-09-2009 03:56 PM
Here is my fix:
Go to Add/remove programs then remove both HP quicklaunch buttons and synaptics touchpad. Do NOT reboot after uninstalling. Now go to Device Manager then HID Devices uninstall Quicklaunch buttons. While in Device Manager go to Keyboards and remove the Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB. Now REBOOT.
Download the latest quicklaunch buttons and synaptic touchpad driver from the Support and Drivers section of the HP website and install them. You will have to reboot after the synaptic install. This fixed my problem. Took me hours to figure this out.
01-03-2010 10:40 PM
01-06-2010 02:03 PM
Here is my fix: (added some notes)
Go to Add/remove programs then remove both HP quicklaunch buttons and synaptics touchpad. Do NOT reboot after uninstalling. Now go to Device Manager then HID Devices uninstall Quicklaunch buttons. While in Device Manager go to Keyboards and remove the Standard 101/102-Key or Microsoft Natural PS/2 Keyboard with HP QLB. Now REBOOT. (all this went well and where it showed an unknown device before now showed 101/102-key etc except after a reboot at this point the drivers went back to what they used to be. I attempted to repeat the process and 101/102 etc did not reappear.. so I continued with the suggested install..
Download the latest quicklaunch buttons and synaptic touchpad driver from the Support and Drivers section of the HP website and install them. You will have to reboot after the synaptic install. This fixed my problem. Took me hours to figure this out. (and so I have done all of this and rebooted this second time only to be greeted wtih the fatal message again) HP Support was of little or no help with this they just kept saying reinstall the software and dry boot the system. No joy. I'll attempt to install all the software once again and follow his steps as this has produced the most success finally showing the 101/102 up on the screen and will post the results once I find them. Aparently they are unaware this is a HUGE issue with these drivers and are unable to post JUST the drivers for this keyboard. I'm using this system for a universal image and this problem is now on a few other makes and models as well. Hopefully if I fix it here, it will fix the others once the sysprep and stuff is completed again. I'm also clearing all driver caches while doing this too.
Anyone else have stuff to add?
01-06-2010 02:17 PM
Go to Add/remove programs then remove both HP quicklaunch buttons and synaptics touchpad. (if they are not installed then install them? then uninstall?) Do NOT reboot after uninstalling. Now go to Device Manager then HID Devices uninstall Quicklaunch buttons. (STOP) if you look you have all the drivers fixed at this point least with my system I'm running a 8730W touch pad works, qlbuttons work except for volume controls, who needs that anyhow.
So that leads me to belive that the problem is not with the device drivers themselves but with the quicklaunch buttons and synaptics touchpad SOFTWARE which is installed. Hopefully HP is reading this they can contact me for my resume if they would like.
Now on to my sysprep and push to 5 different makes/models. Dell/HP/Fujitsu Desktop/Laptop mix total of 8 systems. DELL: GX755 GX745 D620 D630 HP: 8730W and DC7900 Fujitsu: FI2020
I'll post results for that... it took some time to get these all to work but I think I have the correct drivers etc now especially since this problem is resolved WOHOO!
01-07-2010 06:56 AM
04-22-2010 09:56 AM
On my NX9420 with Win XP SP3 keyboard is not working even during re-boot (F9, F10) but USB keyboard is OK. I tryed to replace the keyboard but result the same, it looks like problem with motherboard? I bought it online and first day keyboard worked and I installed new touchpad software but next day keyboard stopped working only USB.
05-03-2010 12:25 AM
Try the FIX from Matthew Sti from Dec 9, 2009.
Since last weekend I had the same problem with my HP dv6700 and Metthew's Fix solved it.
btw. Thank's to Metthew
In case of recovery it seems that the QLB software blocks the installing of the keyboard driver.
02-17-2012 04:51 AM
Sometimes there is need to repair an winXP deployment.
Most times installed software took years of work and should not be lost by faulty HP software which comes with some HP computer.
At me it occured BSOD with same fatal error on hpqKbFiltr.sys when repairing winXPproSP3.
That is the 2nd repair -after eula, existing winXP installation found, (R)epair.
Same issue occures to me like all posters before:
HP-Quick_Launch_Buttons_sp46731 and Synaptics_Touchpad_Driver_sp44921
prevent OS-winXP from being repaired by the winXP-installation cd.
Such fatal error is a terrific annoyance:
Technical Information 0x7E
Looks like crappy software is facing to me
No virus attacks persist: WinXP runs as a clean system!
BIOS is updated into latest vF.0F -matched by sp41954 here on hp8710.
(sp41954==ROMPaq for HP Notebook System BIOS (68MAD) - FreeDOS Bootable Media )
Any uninstalling of QLB and Touchpad results in repopulating entries into registry and driver files: What the heck I'm unistalling for????
Nevertheless any notebook's builtin keyboard runs just without QLB!
Lots of threads complain about HP's fatal error on hpqKbFiltr.sys.
Querying Inet, HP provides not any remedy since issueing their incompatible QLB&Touchpad
Hopefully HP is reading this then they should publish their solution and contribute to each victim being troubled up by QLB!
As a remark to register:
Its a tedious affair spending hours to sign into some <hp passsport user registration> simply to complain about hp-software and to enquire hp for remedy.