Compaq nc 6320

[Robertv]

I need Recovery disks, any idea how I can get them?

[Paul Tikkanen]

Hi:

If you live in the USA or Canada, follow this procedure: If you don't, follow the one I posted below this:

1. Write down the part number and serial # on bottom of the computer on the white tag. The model # is an HP-Compaq nc6320, but the part number will be found on that white tag below the serial #.

2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).

3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (nc6320).

4. Have a Master Card or Visa ready for purchasing. They don't take Discover. I believe you will be charged $10.00.

You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.

If you don't live in the USA or Canada, contact HP support by phone for the country you live in at the link below:

http://welcome.hp.com/country/us/en/wwcontact_us.html

If they have a separate phone number for business PC's and notebooks, call that number. You will need to provide the same info as I listed above. You may or may not be charged for the disks depending on what country you live in.

Paul