01-03-2011 09:42 AM - edited 01-03-2011 09:43 AM
If you live in the USA or Canada, follow this procedure: If you don't, follow the one I posted below this:
1. Write down the part number and serial # on bottom of the computer on the white tag. The model # is an HP-Compaq nc6320, but the part number will be found on that white tag below the serial #.
2. Call HP at 1-800-952-7689, option 1 (ordering restore disks is part of the list in the option).
3. Provide the info asked by the rep that answers the phone. Some just ask for the serial #, some want both, or they will just want the serial number and type of computer (nc6320).
4. Have a Master Card or Visa ready for purchasing. They don't take Discover. I believe you will be charged $10.00.
You will receive the disks by First Class Mail or you can pay an additional $10.00 for FedEx shipping.
If you don't live in the USA or Canada, contact HP support by phone for the country you live in at the link below:
If they have a separate phone number for business PC's and notebooks, call that number. You will need to provide the same info as I listed above. You may or may not be charged for the disks depending on what country you live in.