Re: Get the old HPNS knowledgebase back for our use (1139 Views)
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Occasional Visitor
DeanJohnson
Posts: 2
Registered: ‎07-12-2011
Message 1 of 5 (1,297 Views)

Get the old HPNS knowledgebase back for our use

The HPNS knowledgebase that we had access to until this month provided information that I cn't get now in the new HP knowledge base. Please let me know when the old knowledge base will be available again.

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Frequent Visitor
DaveSh1elds
Posts: 4
Registered: ‎01-05-2011
Message 2 of 5 (1,270 Views)

Re: Get the old HPNS knowledgebase back for our use

Absolutely dreadful now, this new KB site. In the old KBNS system, could even find simple search string for say SP Clock not synchronised. Can't even tind this information even when prefixing it with HP NonStop. Even couldn't find HP NonStop $ZTC02.

 

Question: Does anybody reply to these gripes in this forum? Does the facilitator investigate these complaints? 

 

Question: Has the old KBNS knowledge store been fully transferred over to this new site?

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Advisor
hectorgull
Posts: 21
Registered: ‎06-29-2011
Message 3 of 5 (1,202 Views)

Re: Get the old HPNS knowledgebase back for our use

I found a solution today that it was not accurate, before we could send notes from the same page for an analyst to revise the solution, now you only get a feedback survey.

 

I have found solutions on SSH2 configuration where you can't use an ALIAS as the user for SFTP/SSH, well I have done it and is currently working, could not update.

 

I don't want to start a members help center as the analyst working are good and I don't wnat more job loses.

 

However, can't help the frustation of going from few clicks to this maze, sure we can provide input to make this HP support site a better place, but the fact is that it was already very good when it was the old KBNS.

 

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Occasional Visitor
Durfnix
Posts: 1
Registered: ‎01-09-2012
Message 4 of 5 (1,139 Views)

Re: Get the old HPNS knowledgebase back for our use

Yes, please have us have access to something similar as the old Tandem knowledge base. The whole support website experience is quite terrifyingly difficult and overwhelmingly terrifying.

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Visitor
jboothe
Posts: 2
Registered: ‎09-21-2011
Message 5 of 5 (1,099 Views)

Re: Get the old HPNS knowledgebase back for our use

I agree that this is NOT a GOOD solution for Nonstop. Where it took seconds (sometimes minutes) to find an entry on the OLD KBNS now we have to wade through ALL of the other HP products. Along with the complaint above of searching ro the EXACT error message not being able to find ANYTHING, even when using generic terms and excluding item, adding item with the - & +, it takes an inordinate amount of time.

 

I don't know about anyone else but I am much too busy to PLAY with this for very long.  After a few minutes I just open a case and MAKE the support center do the digging. I just don't have the time.  I have systems to run.

Jeff Boothe
FHLB of Dallas
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