04-05-2012 04:02 AM - last edited on 10-01-2014 09:51 AM by Warren_Admin
Support Customer Forums
We have heard your requests to offer a greater level of assistance with product technical issues via the community forums, and we have responded with the rollout of Support Customer Forums for several of our key products. These forums are an extension of our support offering, and are only accessible to those customers who have a valid support contract.
Users need to Register or log into the community in order to access the Support Customer Forums.
The following products have Support Customer Forums in our community:
Users need to register or login to the community in order to access the Support Customer Forums.
To do this, go to the community and then click on “Log In”. On the Sign-in screen, enter your HP Passport User ID and Password. If you don’t have an HP Passport account, please click on “REGISTER NOW” to create an HP Passport before accessing the community.
The attached document will explain how you can add your valid support contract to your HP Passport profile, or to check if you already have a contract linked to your profile.
For more details on our new forums, please access our Support Customer Forum datasheet
We also have created a quick start guide, which will help you get acquainted with the community. This quickstart guide is in need of update as the screenshots are of the old community layout. Either we need to edit this doc, or remove this line.
Expect the following activities in the Support Customer Forums:
- Discussions with support experts
- Tips and tricks
- Information which will improve users’ knowledge of these HP products
- Expert sessions on product related topics via short videos and the ability to ask questions related to the specific session
We are committed to continue providing forums which will help you resolve questions and provide you with information that improves your knowledge of our products. If you have ideas on how we can improve this experience please share them with us as we want to these forums to meet your needs.
HP Software Support
10-04-2012 06:37 AM
could you please check the DDMi Support Customer Forum?
The link isn't working ("An Unexpected Error has occurred."), all other forums are working.
In addition the DDMi forum isn't shown under Discussion Boards -> Software -> Products
Please find attached a screenshot.
10-06-2012 03:52 PM - edited 10-13-2012 04:09 PM
>the DDMi forum isn't shown under Discussion Boards -> Software -> Products
That's because it is under:
Products > IT Asset Manager > ITRC DDM Inventory (Enterprise Discovery) Forum
I suppose it could be changed to: IT Asset Manager/DDM Inventory
10-09-2012 07:49 AM
Hi Michael and Dennis,
We have changed the IT Asset Manager category title to read "IT Asset Manager / DDMi".
Thanks again for your feedback.
05-01-2013 07:44 AM
And the award for slowest, most frustrating "customer driven" site goes to.....HP! Good for you for making it so friggin complicated just to go to a discussion forum - and when you get there after navigating through what seems like an eternity...to have it take another eternity to find the right combination of search words to bring up discussions that have nothing to do with your concern! I miss Mercury Interactive!!!
05-01-2013 07:53 AM
I am sorry you are experiencing issues. What are you looking for, perhaps I can help you out? If the search is not working correctly then we need to look into this.
If you have any suggestions on how we can improve the forum experience then please let me know. We can only improve the experience if we know what issues you are facing.
Appreciate your help on this.
01-21-2014 09:08 PM - edited 01-22-2014 09:40 AM
>with a valid contract, but still I am not able to open the customer support forums for Performance Center.
And you have followed the directions in the attachment: ?
Adding valid Support Contract to HP Passport.pdf
01-22-2014 01:44 AM
As Dennis just mentioned did you check to see that you have your SAID in your HP Passport profile?
If not please add it and login again.
If you are still experiencing issues, please send me a private message with your email address and I will contact you.
03-25-2014 11:05 AM
I registered for the Discussion Board, and added my Service Agreement ID. The only thing I get trying to access the LoadRunner page is a blank page. Very frustrating.
08-20-2014 10:13 AM
Sorry that you are having issues.
I just found out that there are some issues with the Software Support Online site ( http://support.openview.hp.com).
They are working on a solution.
Will inform you once it has been resolved.