03-28-2012 09:24 AM
Major insurance company case study - HP Diagnostics and HP Software Premier Support
A major U.S. insurance company implemented HP Diagnostics software first within its performance testing environment, and later within its production environment, to drive visibility into events and enable improved analysis and diagnostics. The software, which is backed by HP Software Premier Support, has allowed the insurer to avert major production system outages that would have otherwise impacted its customers and agents, including one issue that a SWAT team was previously unable to resolve after three weeks of trying. Because the HP Diagnostics probe data is stored in a single, centralized repository, it enables not only visibility but transparency, helping prevent “blame games” about events. And because the insurer has deployed HP Diagnostics in both its test and production environments, it can better understand differences between production builds and performance testing builds that affect application performance.