Voicemail to Email Integration

by Community Manager on ‎09-19-2011 09:43 AM

Question

We swapped over from a 3com NBX to the new VCX 9.5 system now.  Everything is working fine except I cannot figure out how to get voicemails going to email.  Wasn't sure where I needed to setup our exchange server information to make this work.  Any help would be appreciated.

Answer

What needs to be done is to enable E-Mail Autodelivery on the mailboxes that need this capability, and specify what email address to send the voicemail messages to. This is done in the Delivery Options of the mailbox in the IP Messaging Web Interface.

 

By default, the VCX will use the configured DNS servers to look up the mail-exchanger that serves the domain to which the emails are being sent. The VCX then directly connects to the mail-exchanger using SMTP on port 25, so any firewalls between the VCX and the mail-exchanger should be configured to allow outbound SMTP traffic from the VCX to the mail-exchanger.

 

If the above information doesn't help to get voicemail to email working, please open a case with Technical Support.

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