Re: manage unknown status of node in NNM 9.10 (2500 Views)
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Trusted Contributor
Posts: 587
Registered: ‎09-16-2010
Message 1 of 11 (2,614 Views)
Accepted Solution

manage unknown status of node in NNM 9.10

Hi Guys,

I want to get alert when status of any node changes to UNKNOWN.

Any idea how to do it?

Regards,
hp4u
Occasional Advisor
Posts: 9
Registered: ‎11-30-2011
Message 2 of 11 (2,592 Views)

Re: manage unknown status of node in NNM 9.10

i face this issue as well & theres no mgmt event to detect this. it occurs for interfaces as well...
Trusted Contributor
Posts: 587
Registered: ‎09-16-2010
Message 3 of 11 (2,569 Views)

Re: manage unknown status of node in NNM 9.10

Hi Expert,

As I know we get unknown status of node when following condition occur:

1)snmp agent not responding

2)nnm not able to ping device

 

Any suggestion on this?

Regards,
hp4u
Honored Contributor
Posts: 834
Registered: ‎05-17-2010
Message 4 of 11 (2,556 Views)

Re: manage unknown status of node in NNM 9.10

You need to check the routing between the device and the NNMI server, step by step if need be. (ie traceroute x.x.x.x and then by FQDN  see how close you can get before it stops)

 

You need to check the device for any Access Control Lists (ACL) that might prevent it from reaching its destination.

 

You need to check any firewalls in between the NNMI server and the device for proper authorization (ports 161 , 162)

Have a nice day :)

Andy Kemp,  CISSP
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Posts: 9
Registered: ‎11-30-2011
Message 5 of 11 (2,540 Views)

Re: manage unknown status of node in NNM 9.10

i hear you, all these points make sense. but we have run into issues where a node or more commonly an interface was up/normal and then changed into unknown state which obviously suggests that theres an issue & there isnt any way currently for nnmi to trigger an alert on this....
Honored Contributor
Posts: 1,145
Registered: ‎04-12-2007
Message 6 of 11 (2,516 Views)

Re: manage unknown status of node in NNM 9.10

[ Edited ]

The following is a workaround for "Unknown" status which doesn't send alerts.

 

Make sure all nodes are a part of the "Important Nodes" group.  Any member of the Important Nodes group will not go into Unknown status if unavailable/down. Instead it will go into Minor/Major/Warning/Critical status.

 

In the Additional Filters tab in the Important Nodes group, create a rule to include any node you wish that will no longer go into unknown status.

 

Once those nodes are a part of the Important Nodes group, you will always recieve the critical alerts attributed to the group.

 

I've never been able to figure out why HP designed NNM this way.

 

Best Regards,

 

David

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Posts: 9
Registered: ‎11-30-2011
Message 7 of 11 (2,508 Views)

Re: manage unknown status of node in NNM 9.10

ok so I pretty much have to add all nodes to the important group...
Occasional Advisor
Posts: 9
Registered: ‎11-30-2011
Message 8 of 11 (2,506 Views)

Re: manage unknown status of node in NNM 9.10

i think its a good enough solution, we will classify the nodes. thx!
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Honored Contributor
Posts: 1,145
Registered: ‎04-12-2007
Message 9 of 11 (2,500 Views)

Re: manage unknown status of node in NNM 9.10

If this solution ends up working (please test and verify in your environement), do the following.

 

1. Mark the corresponding answer in the forum as the solution, so others who may have the same issue, in the future, can reference.

2. Please give cudos to helpful answers :)

 

 

cheers,

 

David

Trusted Contributor
Posts: 587
Registered: ‎09-16-2010
Message 10 of 11 (2,468 Views)

Re: manage unknown status of node in NNM 9.10

Thanks David,I will test it and let you guys know the result.

Regards,
hp4u
Trusted Contributor
Posts: 587
Registered: ‎09-16-2010
Message 11 of 11 (2,422 Views)

Re: manage unknown status of node in NNM 9.10

Hi,

This soultion is fine,but I can implement it as we have approx 1000 devices and adding all the devices is not a good option.Thanks again for help.

Regards,
hp4u
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