03-28-2014 03:15 AM
We are Unable to fetch the data from NNMi for cpu and Memory performance
After 22nd we are not able to generate the data.
In the time control it shows
03-28-2014 03:36 AM
Have you checked to see if theres still a monitoring policy (and its the right one) applied to CPU of one of the devices that you're expecting to see in the report ?
Whats the status of your state poller ? Help-> System Information -> state poller tab (Should be "Normal" like below)
State Poller Health
Collections requested in last 5 minutes: 79325
Collections completed in last 5 minutes: 79322
Collections in process: 141
Time to execute skips in last 5 minutes: 0
Stale collections in last 5 minutes: 0
Poller result queue length 5 min. avg.: 0.0
State mapper queue duration 5 min. avg.: 0
State updater queue duration 5 min. avg.: 1 second
State updater exceptions in last 5 minutes: 0
Have you checked the ETL processes in your Reporting server instance (RPS server install directory/bin/statusALL.ovpl) ?
Have you checked to see if the temporary directory that the files are exported from NNMI exists and isnt full from the OS level ? (you can find that location loking at the detailed health report in the section starting with "Performance SPI Custom Poller Bus Adapter" and the line starting with "Output Base Dir ="
Andy Kemp, CISSP
03-28-2014 05:21 AM
All the above mentioned steps has been checked
Everthings are seems ok
Status is already in Normal state.
D:\Program Files (x86)\HP\HP BTO Software\NNMPerformanceSPI\bin>statusALL.ovpl NNM iSPI Performance BIContentStore is running NNM iSPI Performance BIServer is running HP NNM iSPI Performance BI Service is running. HP NNM iSPI Performance Database is running. HP NNM iSPI Performance ETL Service is running.
HP HP NNM iSPI Performance Services all running OK
Thanks in Advanced
03-28-2014 06:11 AM
Check the date/timestamps on the files in the NNMi temporary directory to see if they are current. Also check the prispi.log file to see if there is any issue loading the files from NNMI into the database.
Andy Kemp, CISSP
03-28-2014 03:14 PM
You may want to check this first:
The text file at the end of the operations described on this link will tell you whether the node in question is dumping component related stats or not.
If yes, then check the following link on troubleshooting iSPI metrics:
support.openview.hp.com/selfsolve/document/KM1203038: Troubleshooting NNM iSPI Performance for Metrics issues from the Network Performance Server perspective
HP Software Support
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