NnmTrapService Service has failed. I can't view devices.

[Click]

Hi,
I am using NNM 8.10 .
The NNM server pages are displayed well. But i can not see or discover nodes. So i ran the comman ovstatus -v and saw that "NnmTrapService Service has failed". The whole ovstatus -v result is below. Can somebody show me the way to run NNMTrapService well.


C:\Documents and Settings\Administrator>ovstatus -v
object manager name: OVsPMD
state: RUNNING
PID: 1176
last message: -
exit status: -

object manager name: pmd
state: RUNNING
PID: 6760
last message: Initialization complete.
exit status: -

object manager name: ovjboss
state: STARTED
PID: 2132
last message: -
exit status: -
additional info:
SERVICE STATUS
CommunicationModelService Service is started
CommunicationParametersStatsService Service is started
EventsCustomExportService Service is started
ExtensionDeployer Service is started
IslandSpotterService Service is started
KeyManager Service is started
ManagedNodeLicenseManager Service is started
ModelChangeNotificationAdapter Service is started
MonitoringSettingsService Service is started
NMSLogManager Service is started
NamedPoll Service is started
NetworkApplication Service is started
NmsApa Service is started
NmsDisco Service is started
NmsExtensionNotificationService Service is started
NmsModel Service is started
NmsWorkManager Service is started
NnmTrapService Service has failed. Refer to the com.hp.ov.nms.trapd.NnmTrapService log file for details.
RbaConfig Service is started
RbaManager Service is started
SpmdjbossStart Service is started
StagedIcmp Service is started
StagedSnmp Service is started
StatePoller Service is started
TrustManager Service is started

object manager name: nmsdbmgr
state: RUNNING
PID: 1240
last message: Database available.
exit status:

[Moh_Abdelrahman]

hi

did you checked the SNMP trap service ( from services.msc) ??

you can make the following:
1- ovstop -c
2- from the services.msc >> disable the SNMP Trap service.
3- ovstart -c

let me know if this help

thanks
Abdou

[Click]

Hi Moh,

I checked. My snmp trap service is disabled.
But still same problem.

[Moh_Abdelrahman]

could you please attach the log file (com.hp.ov.nms.trapd.NnmTrapService log file) to the forum

[Click]

Ok.
But where is this log file located ?

[Moh_Abdelrahman]

hi

i tried to search for the file on my NNMi system but i couldn't find it,

did you tried to stop and start the NNMi services ??

did you tried to restart the whole server ( if applicable) ?

[Click]

Yes, i tried to stop and start all of them several times. But problem continuous.

[Click]

Is there a command that can start nnmtrapservis only itself.
I am using ovstart -c command but it tries to start all of the services together. I want to start only nnmtrapservis. Maybe it might be a memory related problem.

[quyenta]

Hi Click,

How to solve your problem? Pls let me know,I have the same problem.

Thanks so much.

[Click]

The problem was related to the OS and hardware of the server i think.

And also another possible thing is. SNMP service must be installed on operating system and should be running. But SNMP Traps should be disabled from the services.

I installed to a fully new 2003 server and a better hardware, it began to work.

Also you should be carefull about the pre install checklist

NNMI SERVER
1 "Check if the official FQDN meet the following
requirements:
â ¢ It must be DNS resolvable to the NNMi server.
â ¢ It must be available for accessing the NNMi server from
other computers on your network.
â ¢Configure DNS suffix of server. If not configured.
"
2 There should be no restrictive security settings on the hard drive NNM installation directory.
3 "Check for the SNMP service; It should be installed, but the SNMP trap service
needs to be disabled on this server."
4 Install and enable a supported web browser.
5 "Dynamic Host Configuration Protocol (DHCP) users: Make sure
that the NNMi management server is consistently assigned the
same IP address."
6 Disable firewall and anti-virus software. Also close from services. Its preferred not to be installed at the beginning.
7 Disable Internet Explorer Enchased Security. (Add remove programs - Windows components)
8 Regional settings should be english
9 Make the remote connection from console mstsc /admin. You should make the installation with Administrator account or a user that has Administrator priviledges.
10 Shutdown iis. Disable iis service.
11 "NNMi uses several well-known ports that must be available on
the NNMi management server prior to installing NNMi. Do not
install NNMi until you verify that all of the following ports are
available:
â ¢ TCP Ports 443, 1098, 1099, 3873, 4444, 4445, 4446, 4447,
8083, 8086, and 8087
â ¢ UDP Ports 162 and 696
"
12 Check if the operating system is 64-bit ?

[quyenta]

Hi Click,

I checked all thing following your instruction above. Everything is ok. I tried restaring NNMi server but the result the same.

[Click]

Hi,

Have you tried the below solution,
Because it seems that you have a problem with below.

Stop all services, try below solution, start all services.

If not solved, try to uninstall , do the below solution, then try to install again ?

Problem: NNMi cannot receive SNMP traps and the MKS Toolkit is installed
Solution: The MKS Toolkit installs a proprietary SNMP service. Disable both
the proprietary SNMPTrapd service and the Windows SNMP Trap service.
1 On the Windows desktop, click Start > Settings > Control Panel.
2 Double-click Administrative Tools.
3 Double-click Component Services; then double-click Services.
4 In the list of services, locate the SNMPTrapd Service.
5 Right-click SNMPTrapd Service; then click Stop.
6 Double-click SNMPTrapd Service; then click Disabled in the Startup type list.
7 In the list of services, locate the SNMP Trap Service.
8 Right-click the SNMP Trap Service; then click Stop.
9 For the SNMP Trap Service, verify that the Startup Type is set to Disabled.
If the startup type is not set correctly, double-click the service name; then
click Disabled in the Startup type list.
10 Restart the NNMi nnmtrapd service as follows:
ovstop -c ovjboss
ovstart -c ovjboss

[vijaykammar]

first stop the service oif the SNMP traps service . and the stop the nnmi by using the command ovstop -v

and than start the nnmi by command ovstart -v....

i tried it and its working