Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run (299 Views)
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Super Advisor
HanumantMadane
Posts: 323
Registered: ‎09-20-2011
Message 1 of 6 (354 Views)

NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run

Hi All,

 

we have installed NNMi 9.20 on win2k8 which is on VM with required config, but our iSPi installtion failed with below error and need help to intsall the same..please suggest the solution..

 

attaching error screenshots,

 

kindly help

 

Hanumant

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Honored Contributor
Ian_4
Posts: 3,738
Registered: ‎10-04-2000
Message 2 of 6 (334 Views)

Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run

This is a known issue listed on http://support.openview.hp.com/selfsolve/document/KM1417498.  The Cygwin installation program converts the NPS installation and data folder paths into 8dot3 notation in order to have the root Cygwin installation directory without spaces. If 8dot3 notation (short file names) are
disabled on the disk drive where NPS is installed (or it was disabled in the past when, for example, "HP BTO Software" folder was created)  then the NPS installation fails with the errors above. To verify if the 8dot3 notation is enabled execute
 
fsutil  8dot3name  query                 (Windows 2008R2)
fsutil behavior query disable8dot3  (Windows 2008 Server, Windows 2003)
 
The result will show the current state saved in the registry as outlined below:
The configuration is kept in the registry:
 
Key:          HKLM\SYSTEM\CurrentControlSet\Control\FileSystem
Value:        NTFSDisable8dot3NameCreation
DataType:  REG_DWORD
 
The meaning of the values for NtfsDisable8dot3NameCreation :
 
          0 - Enable 8dot3 name creation on all volumes on the system
          1 - Disable 8dot3 name creation on all volumes on the system
          2 - Set 8dot3 name creation on a per volume basis
          3 - Disable 8dot3 name creation on all volumes except the system volume
 
The default registry state of NtfsDisable8dot3NameCreation is 2 in Windows 2008(R2).
 
To verify if a short path was created for an already existing folder the 'dir'
command can be used. To check if the folder "HP BTO Software"
has a short name created, run the command on the full path for the folder, for example
"E:\Program Files (x86)\HP\HP BTO Software".
 
dir  /A  /X  "E:\Program Files (x86)\HP"

 Volume in drive E is NNMLocal
Volume Serial Number is 3880-22BC
 
Directory of E:\Program Files (x86)\HP
 
05/09/2012  01:15 PM    <DIR>                       .
05/09/2012  01:15 PM    <DIR>                       ..
04/27/2012  06:05 PM    <DIR>          HPBTOS~1     HP BTO Software
 
The short name listed is "HPBTOS~1".
 
Fix

If a short name is missing resolve the problem using the following procedure.
 
1. Enable 8dot3name creation (on Windows 2008R2 no reboot required)
 
fsutil  8dot3name set 0                    (Windows 2008R2)
fsutil  behavior set disable8dot3 0  (Windows 2008 Server, Windows 2003)
 
2. Create the 8dot3name  names if any missing, for example :

fsutil  file setshortname  "E:\PROGRA~2\HP\HP BTO Software"   HPBTOS~1
This will create a short name HPBTOS~1  for the directory "HP BTO Software".
 If the program complains about HPBTOS~1, use HPBTOS~2 instead.
 
3. Verify the short names were created.
 
dir /A /X "E:\PROGRA~2\HP"

After all missing short names have been created for the NPS installation and data directories, re-run the installation with a force option checked. Or, uninstall the NPS and re-install again.

 

Hope this helps.

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Super Advisor
HanumantMadane
Posts: 323
Registered: ‎09-20-2011
Message 3 of 6 (318 Views)

Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run

Hi Ian,

Thanks fr the reply, but i am getting access denied error while runing command fsutil file setshortname "E:\PROGRA~2\HP\HP BTO Software" HPBTOS~1 on server.. what shoul I do for that..

Hanumant
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Respected Contributor
Bharath M R
Posts: 404
Registered: ‎03-10-2010
Message 4 of 6 (316 Views)

Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run

You need to have admin previlages to run that command.
Thanks,
Bharath
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Super Advisor
HanumantMadane
Posts: 323
Registered: ‎09-20-2011
Message 5 of 6 (314 Views)

Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run

I hae logged in with admin only..but it seems that we require to boot the system and then do the procedure..any other option plzz..we tried with run command promt as admin but still same..

I think program files are being used by OS programs and hence we cannot change it..any idea hw to do that..
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Honored Contributor
Ian_4
Posts: 3,738
Registered: ‎10-04-2000
Message 6 of 6 (299 Views)

Re: NNMi-iSPi 9.20 installation failed due to Cygwin package unable to run

Maybe a Windows knowable person can help, or contact the system admin. You need to have local administrator privileges to install the NNMi iSPI performance.  


Hope this helps.

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