Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000. (1197 Views)
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Valued Contributor
TEX2020
Posts: 358
Registered: ‎02-02-2011
Message 1 of 16 (1,204 Views)

NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

It seems NNMi is only polling interface health, ping, and SNMP agent availability only (see fx99-363a status poll output below).   But on others it indicates that it is polling the devices’ components (e.g., power supply, fans, temp – see fx73-307ad status poll output below). 

 

Also, another thing that is concerning and why we didn’t pick up the failover PS failure in the SSG550 model…  Even though the SSG550 devices APPEAR to have a complete status poll, there are dual power supplies on these devices that are not being picked up by NNMi, so we didn’t pick up a backup power supply failure here either.

 

We are thinking this might correlate to some of these devices not being officially supported by NNMi (see attached from the NNMi Device Support Matrix). 

 

Please let us know what your conclusion or suggestion is. Any inforamtion greatly appreciated.

 

Status Poll of fx99-363a.ns.cs.xxxx.com  (model Ns5000)

 

Using client timeout value of 600 secs

 

 

 

**** Poll started for node fx99-363a.ns.cs.xxxxx.com at 2012-05-11 19:31:46 (management station time) ****

 

 

 

Policy: IP Address Availability ICMP (Ping) Monitoring

 

Target: 128.207.xxx.xx

 

Poller: ICMPPoller, Target Responding: true, Poll Successful: true, Poll Duration: 351 mSec

 

Object        | roundTripTime  

 

--------------|-----------------

 

128.207.xxx.xx| 351 (Responding)

 

 

 

Policy: SNMP Interface Health

 

Target: 128.207..xxx.xx

 

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 358 mSec

 

Object             | ifAdminStatus | ifOperStatus

 

-------------------|---------------|-------------

 

ethernetCsmacd [4] | 1 (Up)        | 1 (Up)     

 

 

 

Policy: Management Address Reachability ICMP (Ping) Monitoring

 

Target: 128.207.xxx.xx

 

Poller: ICMPPoller, Target Responding: true, Poll Successful: true, Poll Duration: 361 mSec

 

Object                     | roundTripTime  

 

---------------------------|-----------------

 

fx99-363a.ns.cs.xxxx.com | 349 (Responding)

 

 

 

Policy: SNMP Agent Availability Monitoring

 

Target: 128.207..xxx.xx

 

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 379 mSec

 

sysUpTime 2047564000 (Normal)

 

 

 

**** Poll has completed for node fx99-363a.ns.cs.xxxx.com at 2012-05-11 19:31:47 (management station time) ****

 

 

 

 

Status Poll of fx73-307ad.ns.cs.xxxx.com (model SSG550)

 

Using client timeout value of 600 secs

 

**** Poll started for node fx73-307ad.ns.cs.xxxxcom at 2012-05-11 19:37:13 (management station time) ****

 

Policy: IP Address Availability ICMP (Ping) Monitoring

Target: 128.207..xxx.xx

Poller: ICMPPoller, Target Responding: true, Poll Successful: true, Poll Duration: 62 mSec

Object         | roundTripTime 

---------------|----------------

128.207.xxx.xx| 61 (Responding)

 

Policy: Management Address Reachability ICMP (Ping) Monitoring

Target: 128.207.xxx.xx

Poller: ICMPPoller, Target Responding: true, Poll Successful: true, Poll Duration: 63 mSec

Object                      | roundTripTime 

----------------------------|----------------

fx73-307ad.ns.cs.boeing.com | 61 (Responding)

 

Policy: SNMP Interface Health

Target: 128.207.xxx.xx

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 63 mSec

Object      | ifAdminStatus | ifOperStatus

------------|---------------|-------------

ethernet0/2 | 1 (Up)        | 1 (Up)     

 

Policy: SNMP Agent Availability Monitoring

Target: 128.207.xxx.xx

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 73 mSec sysUpTime 2900867800 (Normal)

 

Policy: Juniper NS Power supply Monitoring

Target: 128.207.xxx.xx

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 68 mSec sysUpTime 2900867800

Object        | powerSupply

--------------|------------

Primary Power | 1 (Normal)

 

Policy: Juniper NS Fan Fault Monitoring

Target: 128.207.xxx.xxx

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 128 mSec sysUpTime 2900867800

Object | fan      

-------|-----------

Fan 3  | 1 (Normal)

Fan 1  | 1 (Normal)

Fan 2  | 1 (Normal)

 

Policy: Juniper NS Temp sensor Fault Monitoring

Target: 128.207.xxx.xxx

Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 128 mSec sysUpTime 2900867800

Object             | temperature sensor

-------------------|-------------------

System Temperature | 19 (Normal)      

CPU Temperature    | 45 (Normal)      

 

**** Poll has completed for node fx73-307ad.ns.cs.xxxxxx.com at 2012-05-11 19:37:14 (management station time) ****

 

 

Thanks!

Tex2020
Trusted Contributor
wrs_hp
Posts: 87
Registered: ‎02-06-2012
Message 2 of 16 (1,200 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Please check the release notes for patches 1-3. These can found on our SSO web site http://support.openview.hp.com/ I see that we do provide full support for the SSG550 models as of patch 3, but I do not see the netscreen NS5000 listed. If you already have patch 3 installed and are having these problems, please attach an snmpwalk -T <nodename> alone with a verbose configuration poll (nnmconfigpoll.ovpl -v <nodename> for both the Juniper and Netscreen devices as we will need to review this. The polling issue looks to be a group filtering or precedence issues so please review your node group configuration/settings.
HP Support
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Trusted Contributor
wrs_hp
Posts: 87
Registered: ‎02-06-2012
Message 3 of 16 (1,197 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Please check the release notes for patches 1-3. These can found on our SSO web site http://support.openview.hp.com/ I see that we do provide full support for the SSG550 models as of patch 3, but I do not see the netscreen NS5000 listed. If you already have patch 3 installed and are having these problems, please attach an snmpwalk -T <nodename> alone with a verbose configuration poll (nnmconfigpoll.ovpl -v <nodename> for both the Juniper and Netscreen devices as we will need to review this. The polling issue looks to be a group filtering or precedence issues so please review your node group configuration/settings.

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Honored Contributor
Ian_4
Posts: 3,738
Registered: ‎10-04-2000
Message 4 of 16 (1,194 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Is this device listed in the Supported SNMP MIBs for Node Components (CPU Mem Buf Fan Pwr Volt Temp) on  http://sg-pro-ovweb.austin.hp.com/nnm/NNM9.10/devicematrix.htm  ?

 

Hope this helps.

Valued Contributor
TEX2020
Posts: 358
Registered: ‎02-02-2011
Message 5 of 16 (1,178 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Hello wrs_hp,

 

Here is the requested information you needed to review:

 

We are at patch 3:

 

[root@nnm-blv-01 ~]# nnmversion.ovpl

NNM 9.10,9.11.002,9.11.003

NNM Patch: NNM910_00003

 

Attached are files with the requested command output.  Let me know if you need anything else.

 

Thanks,

Tex2020
Trusted Contributor
wrs_hp
Posts: 87
Registered: ‎02-06-2012
Message 6 of 16 (1,173 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Thanks for the info. I will review it and let you know. If possible, please provide me with a full copy of nnmstatuspoll.ovpl for these nodes also as I will need these.

HP Support
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Valued Contributor
TEX2020
Posts: 358
Registered: ‎02-02-2011
Message 7 of 16 (1,168 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Hello wrs_hp,

 

I ahve attached the requested nnmstatuspoll.ovpl polls for these two devices.

 

Please let me know what you find.

 

Thanks.

Tex2020
Trusted Contributor
wrs_hp
Posts: 87
Registered: ‎02-06-2012
Message 8 of 16 (1,165 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Thanks for the polls....On the Netscreen 50 box (.1.3.6.1.4.1.3224.1.7) please ensure you have your configuration set to perform component polling as I don't see it in the statuspoll for this one and we should see CPU and memory stats as the configpoll picks these up.  The configuration poll of this box shows we pick up the CPU and memory but no power supplies.We may have to submit a device ER for this one as it isn't listed as supported and we are not picking up the power supplies. On the SG550 we do list that one as supported but we are only picking up a main power supply, not two power supplies .I'll let you know what I find out....Please ensure you have the latest MIBs loaded from the vendor or these also as this may help. On the SSG-550 what does the console of this device show as power supplies? I know with Cisco you can run "show enviroment"

 

Netscreen 50 StatusPoll shows no component polling: ?Enable and Configured?

**** Poll started for node fx99-363a.ns.cs.xxxx.com at 2012-05-17 17:16:03 (management station time) ****

Policy: IP Address Availability ICMP (Ping) Monitoring
Target: 128.207.92.37
Poller: ICMPPoller, Target Responding: true, Poll Successful: true, Poll Duration: 170 mSec
Object        | roundTripTime
--------------|-----------------
128.207.92.37 | 169 (Responding)

Policy: Management Address Reachability ICMP (Ping) Monitoring
Target: 128.207.92.37
Poller: ICMPPoller, Target Responding: true, Poll Successful: true, Poll Duration: 173 mSec
Object                     | roundTripTime
---------------------------|-----------------
fx99-363a.ns.cs.xxxx.com | 172 (Responding)

Policy: SNMP Interface Health
Target: 128.207.92.37
Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 173 mSec
Object             | ifAdminStatus | ifOperStatus
-------------------|---------------|-------------
ethernetCsmacd [4] | 1 (Up)        | 1 (Up)

Policy: SNMP Agent Availability Monitoring
Target: 128.207.92.37
Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 169 mSec
sysUpTime 2098592000 (Normal)


**** Poll has completed for node fx99-363a.ns.cs.xxxx.com at 2012-05-17 17:16:03 (management station time) ****

 

Netscreen 50 Configpoll shows CPU an Memory but no PS and we should see these components listed in the statuspoll:

5/14/12 10:17:55 PM  [Thread ID:309] EntityAnalyzer:analyze Get CPU. Found entries:1
      PhysicalIndex      Name      Capability      Suffix
      ----------------------------------------------------
      null CPU 0 com.hp.nnm.capability.metric.juniper.NSR .0 

5/14/12 10:17:55 PM  [Thread ID:309] EntityAnalyzer:analyze Get Memory. Found entries:1
      PhysicalIndex      Name      Capability      Suffix
      ----------------------------------------------------
      null Memory 0 com.hp.nnm.capability.metric.juniper.NSR .0 

 

SSG-550 StatusPoll Shows only one PS being polled: (MIB or Another Issue)

Policy: Juniper NS Power supply Monitoring
Target: 128.207.206.12
Poller: NnmSnmpPoller, Target Responding: true, Poll Successful: true, Poll Duration: 75 mSec
sysUpTime 2951864100
Object        | powerSupply
--------------|------------
Primary Power | 1 (Normal)

 

SSG-550 ConfigPoll Only shows one PS :

5/14/12 10:47:26 PM  [Thread ID:309] EntityAnalyzer:analyze Get PowerSupply. Found entries:1
      Name      Capability      Suffix
      ---------------------------------
      Primary Power com.hp.nnm.capability.metric.ns.NSChassisMib .1 

 

HP Support
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Honored Contributor
Ian_4
Posts: 3,738
Registered: ‎10-04-2000
Message 9 of 16 (1,158 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

The output file nnmconfpollfx99-363a.txt from fx99-363a.ns.cs.xxxx.com (NetScreen 50 version 5.0.0r11.0) indicates that the SNMP Agent is not reporting power supply information

 

5/14/12 10:17:55 PM  [Thread ID:309] EntityAnalyzer:analyze Get PowerSupply retrieved no data because this device does not support a way of collecting data.

 

If fx99-363a.ns.cs.xxxx.com supports the Juniper Netscreen MIB (see http://sg-pro-ovweb.austin.hp.com/nnm/NNM9.10/devicematrix.htm, you should get PowerSupply information. Use nnmsnmpwalk.ovpl to walk the MIB to validate if you get a reply for power supply, if you get the power supply information NNMi should report it.

 

Hope this helps.

Trusted Contributor
wrs_hp
Posts: 87
Registered: ‎02-06-2012
Message 10 of 16 (1,145 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Hello customer,

 

  NNMi is reporting exactly what it is able to collect from the MIB as the walks confirm.

The SSG-550 reports 1 primary power suppy...(not 2 and this is why we were not able to pick up the failure)

The Netscreen-50 does not report any power supply...

Please work with the MIB vendor to see why this is the case. If there is anytning we can do please let us know.

We fully support the SSG-550 and it is listed in our matrix. The Netscreen-50 is not listed in our support matrix,

but that in no way means that it should not work as long as the MIB is giving us the correct information we should be able to report it.  Hope this helps.....

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Valued Contributor
TEX2020
Posts: 358
Registered: ‎02-02-2011
Message 11 of 16 (1,141 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Hello wrs_hp and lan_4,

 

Thank you so much for your assistance and information.

 

Tex2020
Honored Contributor
Ian_4
Posts: 3,738
Registered: ‎10-04-2000
Message 12 of 16 (1,139 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

“ The Netscreen-50 is not listed in our support matrix, but that in no way means that it should not work as long as the MIB is giving us the correct information we should be able to report it.”  is incorrect!

 

 http://sg-pro-ovweb.austin.hp.com/nnm/NNM9.10/devicematrix.htm  list under the Node Components (CPU Mem Buf Fan Pwr Volt Temp) column that the following MIBs are support Juniper Netscreen MIB, Juniper System MIB, Juniper MIB and ENTITY-MIB for node component NNMi support the MIB.  Or it may be that the support list is bad?

 

Hope this helps.

Valued Contributor
TEX2020
Posts: 358
Registered: ‎02-02-2011
Message 13 of 16 (1,135 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

lan_4 and wsr_hp,

 

So, it the NetScreen supported or not supported by HP?

 

Please advise.

 

Thanks for help.

Tex2020
Trusted Contributor
wrs_hp
Posts: 87
Registered: ‎02-06-2012
Message 14 of 16 (1,134 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

This device has not been tested or placed on our support device list. The only option for this is for you to open a support case via SSO and we can submit a device enhancement request for this. For this problem, even with the ER, it would not make any difference as the MIB for the device is not reporting any power supplies. We can only report what we get from the SNMP agent via the MIB values as the walk shows. 

HP Support
If you find that this or any post resolves your issue, please be sure to mark it as an accepted solution.
Honored Contributor
Ian_4
Posts: 3,738
Registered: ‎10-04-2000
Message 15 of 16 (1,130 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

As far as I know Netscreen devices  supports the following MIBs Netscreen MIB, Juniper System MIB, Juniper MIB and ENTITY-MIB and it is support for components (CPU, Memory, fan, Power and Temperature).  see "Supported SNMP MIBs" on http://sg-pro-ovweb.austin.hp.com/nnm/NNM9.10/devicematrix.htm  so it is supported for components.

 

Hope this helps.

Valued Contributor
TEX2020
Posts: 358
Registered: ‎02-02-2011
Message 16 of 16 (1,119 Views)

Re: NNMi 9.10: didn’t pick up power supply failures from filters for models SSG550 and Ns5000.

Hello lan_4 and wrs_hp,

 

Thank you both for your information and help.

Tex2020
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