NNM9 Performance BIServer service will not start. (70 Views)
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Occasional Visitor
Henrik Österberg
Posts: 4
Registered: ‎11-04-2010
Message 1 of 6 (70 Views)

NNM9 Performance BIServer service will not start.

The NNM0 Performance BIServer service will not start. If I choose a report in NNM I receive a error message: IBM Cognos8 DPR-ERR-2109 The dispatcher cant handle your request....

I guess that is beacuse the BIServer service is not running.
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Honored Contributor
mohan23
Posts: 252
Registered: ‎04-05-2010
Message 2 of 6 (70 Views)

Re: NNM9 Performance BIServer service will not start.

Open command prompt and type statusall.ovpl and see the status of all the services. if all are not started start them using startall.ovpl command.
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Occasional Visitor
Henrik Österberg
Posts: 4
Registered: ‎11-04-2010
Message 3 of 6 (70 Views)

Re: NNM9 Performance BIServer service will not start.

All services are not running. Used the startall command and received the following error: see attch.
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Trusted Contributor
Damian Horner
Posts: 33
Registered: ‎03-08-2010
Message 4 of 6 (70 Views)

Re: NNM9 Performance BIServer service will not start.

Hi Henrik - assuming you do not have the Cognos configuration GUI running (which will interfere with the startup of the BI service) you should contact HP support on this one. It is too difficult to diagnose based upon a forum thread.

Good luck - Damian.
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Occasional Visitor
Henrik Österberg
Posts: 4
Registered: ‎11-04-2010
Message 5 of 6 (70 Views)

Re: NNM9 Performance BIServer service will not start.

Hi,

Thank you for your efforts. But I managed to solve it. The derby.exe for BIcontentstore was missing. Don´t know how but I replaced the file and started all the services and it´s up and running again.
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Occasional Visitor
Henrik Österberg
Posts: 4
Registered: ‎11-04-2010
Message 6 of 6 (70 Views)

Re: NNM9 Performance BIServer service will not start.

Derby.exe was missing so BIcontentstore couldnt be started.
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