HP NNMi 9 Problem - NnmTrapService has failed! (390 Views)
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Regular Advisor
Yafet_1
Posts: 104
Registered: ‎06-13-2010
Message 1 of 3 (390 Views)

HP NNMi 9 Problem - NnmTrapService has failed!

Hi Experts,

i created this thread as it's probably related to my other thread (http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1282189871847+28353475&... )

Since this is a different problem, i am creating a new topic.

Basically I am trying to integrate from HP OM 8.10 with patches: omw_00059 (installation patch) and omw_00006, omw_00016, omw_00057, omw_00060, omw_00071 to HP NNMi 9 with patch NNM900W_00001

i just found out that not all of my NNM services are running from ovstatus -v

Here's the error:
object manager name: OVsPMD
state: RUNNING
PID: 1588
last message: -
exit status: -

object manager name: pmd
state: RUNNING
PID: 14492
last message: Initialization complete.
exit status: -

object manager name: nnmaction
state: NOT_RUNNING
PID: -
last message: Exited because NNMAction service has stopped
exit status: Exit(1)

object manager name: nmsdbmgr
state: RUNNING
PID: 1620
last message: Database available.
exit status: -

object manager name: ovjboss
state: RUNNING
PID: 12008
last message: Initialization complete.
exit status: -
additional info:
SERVICE STATUS
CPListener Service is started
CommunicationModelService Service is started
CommunicationParametersStatsService Service is started
CustomPoller Service is started
DatabaseMaintenance Service is started
EventsCustomExportService Service is started
ExtensionDeployer Service is started
HealthAgent Service is started
InstanceDiscoveryService Service is started
IslandSpotterService Service is started
KeyManager Service is started
LDAP Service is started
LWSSO Service is started
LicensingHealthAgent Service is started
ManagedNodeLicenseManager Service is started
ModelChangeNotificationAdapter Service is started
ModelChangeRegister Service is started
MonitoringSettingsService Service is started
NMSLogManager Service is started
NamedPoll Service is started
NetworkApplication Service is started
NmsApa Service is started
NmsCustomCorrelation Service is started
NmsDisco Service is started
NmsExtensionNotificationService Service is started
NmsModel Service is started
NmsWorkManager Service is started
NnmTrapService Service has failed. Refer to
the com.hp.ov.nms.trapd.NnmTrapService log file for details.
PerformanceSpiConsumptionManager Service is started
PolicySynchronizer Service is started
RbaConfig Service is started
RbaManager Service is started
SpmdjbossStart Service is started
StagedIcmp Service is started
StagedSnmp Service is started
StatePoller Service is started
SystemMonitor Service is started
TrustManager Service is started


In short, i have 2 problems (not sure if they are dependent to each other):

1. NnmAction: Exited because NNMAction service has stopped Exit(1)

2. NnmTrapService: Service has failed. Refer to
the com.hp.ov.nms.trapd.NnmTrapService log file for details.


How do i get these 2 up and running? i have tried restarting service using ovstart -c nnmaction, it works for a minute then it's stopped again.

I have also tried restarting the server with no luck.

And i have tried to find the log: com.hp.ov.nms.trapd.NnmTrapService log file from C:\Documents and Settings\All Users\Application Data\HP\HP BTO Software\log\nnm

and i couldn't find trap.#.#.log and also statepoller.#.#.log

Lastly, i have made sure that SnmpTrapService is Disabled but SnmpService is started in NNMi Management Server.

Anyone can help? i am desperate lol...
THANKS!!!
Regular Advisor
Yafet_1
Posts: 104
Registered: ‎06-13-2010
Message 2 of 3 (390 Views)

Re: HP NNMi 9 Problem - NnmTrapService has failed!

Pardon me,

I have resolved this problem by restarting jboss service.

ovstop -c ovjboss
ovstart -c ovjboss


thanks
Regular Advisor
Yafet_1
Posts: 104
Registered: ‎06-13-2010
Message 3 of 3 (390 Views)

Re: HP NNMi 9 Problem - NnmTrapService has failed!

as above
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