Cannot install NNMi 9.20; unable to install HPOVPerlA package (210 Views)
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Occasional Advisor
ThePebble
Posts: 14
Registered: ‎06-15-2013
Message 1 of 2 (210 Views)

Cannot install NNMi 9.20; unable to install HPOVPerlA package

Hello,

 

I ran into an issue trying to install NNMi 9.20 on a physical Windows server; the install fails fairly quickly, complaining that HPOvPerlA can't be installed.  I ran into this in the past when there's an Operations Manager agent installed on the system, but that isn't the case here.  The also found the following env vars referencing HPOvPerlA:

 

OVCSL_LOG=TRUE

OVCSL_LOG_APPLICATION=HPOvPerlA

OVCSL_LOG_FILE=%OVCSL_USER_TMP%\HPOvPerlA-install.log

(%OVCSL_USER_TMP% isn't set)

 

1) What is the source of these OVCSL_* vars?  

2) Can someone take a peek at the list of installed products below, and tell me if any of them are known conflicts?

 

System information for [Server]:

Uptime:                    0 days 17 hours 20 minutes 44 seconds

Kernel version:            Windows Server 2008 R2 Standard, Multiprocessor Free

Product type:              Server

Product version:           6.1

Service pack:              0

Kernel build number:       7600

Registered organization:   Microsoft

Registered owner:          Microsoft

IE version:                8.0000

System root:               C:\Windows

Processors:                16

Processor speed:           2.1 GHz

Processor type:            Intel(R) Xeon(R) CPU           L5630  @

Physical memory:           3606 MB

Video driver:              ATI ES1000

 

Installed     HotFix

n/a           Internet Explorer - 0

Applications:

Configuration Manager Client 4.00.6487.2000

HP Array Configuration Utility 8.40.4.0

HP Array Configuration Utility CLI 8.40.4.0

HP ProLiant PCI-express Power Management Update for Windows 1.3.0.0

HP System Management Homepage 7.1.1

HP Version Control Agent 7.1.1.0

Headless Server Registry Update 1.0.0.0

LiveUpdate 3.3 (Symantec Corporation) 3.3.0.96

MANDIANT Intelligent Response Agent 2.3.3100

MSXML 4.0 SP3 Parser (KB2758694) 4.30.2117.0

Microsoft Visual C++ 2005 Redistributable 8.0.50727.42

PFA Server Registry Update 1.0.0.0

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HP Expert
fariassolis
Posts: 750
Registered: ‎03-13-2012
Message 2 of 2 (184 Views)

Re: Cannot install NNMi 9.20; unable to install HPOVPerlA package

Hello Peblle

 

I would recommend to double check the following files.

 

 

You can view this information at the following location: /var/opt/OV/log/nnm/

 

The most important log files are as follows:

 

•nm-install-config.log: Contains a record of the most recent installation, including the processes that have been initialized (see the end of the nnm-install-config.log file).
•%TEMP%\nnm-install-config_vbs.log: Contains a record of some preinstallation and postinstallation activity.
•%TEMP%\HPOvInstallerLog.txt: If you have installed NNMi and suspect problems, consult this log file.

nnm-install-config_sh.log: Contains a record of some preinstallation and postinstallation activity.
/tmp/HPOvInstallerLog.txt: If you have installed NNMi and suspect problems, consult this log file.

In addition, the following log files might be useful: •%TEMP%\nnm-preinstallcheck.log: If the preinstallation check contains unresolved warnings or errors, consult this log file to diagnose problems

 

Please visit our new customer forum if you have a valid SAID  support contract at the following link.

 

http://h30499.www3.hp.com/t5/Network-Node-Manager-Support/bd-p/network-node-mgr-support-cust-forum#....

 

HP Support

The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP

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