02-06-2013 05:28 PM
Does anybody know where i can download the iso for this NAS? Or where to contact HP to order a new disc pack for it?
Solved! Go to Solution.
02-08-2013 10:32 AM
I have two CD's that came with my EX490. "Server Recovery Disk" and "PC Restore Disk". If you have no luck getting copies from HP I can make copies and send them to you.
02-09-2013 11:10 AM
Would you be so kind as to make the copies? I have the option of having you upload the copies to my server if you'd like via FTP?
02-27-2013 06:37 PM
Sure, I can upload them to your FTP if you like. I have two CD's. One is the recovery CD you run on your PC when you want to restore your PC from the server. The other is the recovery CD for the server itself. I had to use that because one of the hard drives in the server crashed.
It is NOT intuitive how to run the Server Recovery process. I did manage to get thru to HP and had a tech talk me through it. I wrote all the instructions down so I can send them along, too. Since you have not ever used the server, you would use the "Set to Factory Default" recovery since there is no data you need to save on the Server. You can email your FTP info to me at TomHayesMP@gmail.com so you won't have to post passwords on a BBS.
03-21-2013 12:37 PM - edited 03-21-2013 12:38 PM
I Too have the Same Issue that Jvoytko has... i'm a Pc repair Tech and i acquired my EX490 from a auction
and it did not have any drives in it or discs.... so when i went searching the internet for recovery discs i was kinda shocked to find out you can't get them anymore, so while searching the internet i found your post here ... so i would like to ask if would be willing to upload a copy of your cd's as well...i do have Gmail and i also have Dropbox...and i would be willing to compensate you for your time , as i'm trying to set this server up in my home to handle all my tech files that i use for my workbench.
if it's not too much trouble , you can email me at
and I'll get together with you or i can give you my number or vice-versa and go from there.
would very much appreciate getting a copy of those discs so i can get my Ex490 up and running.
Thank You ,
Daniel j Watkins.
04-07-2013 05:31 PM
Voices, if you don't mind I'll send you an email with ftp details as well so you may download as well.
04-13-2013 11:02 AM - edited 04-13-2013 11:04 AM
sorry i havn't been here..my father passed away right after i talked to you tom so i been a little busy getting him all taken care of :)
ok...now ...the image file that i downloaded from ya tom didn't work... seems after putting the dvd image back together the server didn't like it...so now i'm gonna need to get a complete DVD image or ISO somehow... and after fighting with the server i finally got the startup routine right...lol so here's what happen...i did the pin thingy and got the server to see the other pc...did the normal stuff untill the server started to read and install the dvd..then it gave me a unknown error when trying to install the IMAGE file... so maybe you know what that would be :) all i know is i'm prolly gonna need to get a complete copy of the DVD ..as for the other cd's they worked fine :)
jvoy...feel free to jump in...and i havn't gotten any email from ya yep but feel free to do so..i could always use the help :)
( and a side note) MR.Hayes is prolly the nicest most patient man i've ever talked to on the phone having to put up with me...lol. thanks for putting up with me tom :)
so i'm still kinda stuck at square one sorta speak...so any help will be much appreciated :)
i have google drive and dropbox... but i don't think it will hold the DVD image as it's above 4gb.. so if anyone have a clue...email me please :)
Thanks GANG !
04-16-2013 07:16 AM
NOTICE TO ALL.
to anyone with a EX490 Software Problem.
Tom & Jeff are hands down the 2 best People to talk to with this issue..if they can't help ya ..your outta luck :)
thank you to both Tom and Jeff...My EX490 is now Up and Running... both of these guys are my heroes :)
Thank You Tom & Jeff.
Daniel J Watkins
05-13-2013 03:07 PM - edited 10-21-2013 07:06 PM
To anyone with an HP 490 Server "I can't find the CD's problem". I created disk images of the three CD's that come with the server.
The three disks are:
Server Recovery Disk - for regenerating the Server OS
PC Restore Disk - for recovering PC from server. Boot from this disk in PC to start recovery
Software Installation Disk - for installing the backup Software on the PC
********New File Location******************
Apparently Dropbox decided too may people were accessing these files so they blocked my account. I've reposted the disk images on Google Drive at the link below. All the other instructions are the sme.
Use CD burning software that will create a CD from an ISO image and you can recreate the HP distribution disks. Scans of the CD labels are included so if you're a neatnick you can print the disk label for the disk.
You have to go through some gymnastics to re-load the OS in the server. Here's how to do that.
I also included a PDF of the user's guide. This explains how to get the server into recovery mode. This requires the use of a paperclip. As well as misc documentation I downloaded from MS regarding the Home Server software.
Once you reinitialize the server you have to reinstall the software on your PC that talks to the server. Use the Software Installation disk for that.
The third disk is for recovering your PC from the server after your PC burps. You restart your PC and boot from this CD and it will guide you through the recovery.
Guys, this note is the result of many calls to HP tech support to figure out how to reinitialize the server. HP does notr make it obvious when calling tech support that you want help with the Home Server. That's not one of the choices on the voice menu. If you need to talk to tech support and get stuck with the voice menu, the device you want help with is either "Media Vault" or "MediaSmart" server. That will get you to a tech who knows what he's doing.
Tom Hayes firstname.lastname@example.org
05-18-2013 08:47 PM
I think my server is totally rooted... I tried running the recovery software and follow all the instructions ->safe mode -> change IP -> reset button -> etc but the recovery software is still stopping at stage two... The error message is not helpful either.... (what kind of software engineer put error massage "unknown error")... I am about to give up now... no more HP media server for me... support is terrible, software is hard to find and software leave much to be desire... hopefully I don't loose all the data... I am hoping to pull out all the hardrives and connect to my PC manually... hopfully my pc can read the hardrives... I wasted so much time on this already...
05-19-2013 08:49 AM - edited 05-19-2013 08:52 AM
Hey Walt.. Don't give up so fast..... I had the same issues like you have and both of these guys helped steer me in the right direction... let me explain... both of these great guys helped me get the recovery disks I needed to restore my server..as I had NO cd's or hard drives...so I got the hard drives and then had to get the cd's...both of these gents went out of there way to help me aquire the software needed to get my server going...now on to your issue...I had the same issue as you have when I started to install the software..and Dispite tom's expert knowlage on the mediasmart servers..i did something different...BECAUSE it wouldn't install doing the Fixed IP address or trying to do it in safe mode (warning! I did mine unconventional) I installed my software by leaving the internet hooked up and NOT in safe mode..mostly because the connector software acted more stupid than a HP technician...so I will say to you....when all else fails..do what your NOT supposed to do with the software and it just might work...it did for me :) try running the connector software with everything set as normal..oh and one more thing...THAT **bleep** reset PIN is a Pain in the...so you have to hit it at jusssst the right time to get everything to sync up :) then you should be good to go :) besides what I've said...talk to tom and jeff..these guys are Amazing....just don't give up too soon....I didn't and now my server is up and running :) Good Luck Walt ! Daniel Watkins VoicesFYC
08-04-2013 11:13 PM
I am trying to recover data from an EX 490 server. It appears that something catastrophic has occurred. I am A+ certified with a load of network experience. First time with this box. Does the server recovery disc harm the existing data? There are 4 1.5 TB drives and it is nearly full of data for a business. There is a backup of 80% of their data. I am trying to help recover as much as possible.
09-04-2013 06:58 PM
Looks like you are a victim of your own success as the dropbox link you provided is temporarily blocked by dropbox due to excessive traffic. Do you have this uploaded anywhere else? I have a similar issue where my system drive has bad sectors and needs to be replaced (thanks SMARTWHS). However I purchased this 5 years ago now and no longer have the discs.
10-21-2013 06:37 PM
I would be willing to throw in if we could get a paid site for downloading the ISO images. I have been look every where for these. I have a nice looking paper weight on my desk >:)
10-21-2013 07:08 PM
I just updated my link to the disk ISO images. Ther are now here.
If you give me a few minutes I'll also upload the instructions to the same Google Drive acct.
12-13-2013 08:01 AM
i might be wrong...but the SoftwareInstallation.iso is gonna be what you need :) try that :)
NOTE to TOM and JEFF ... MIGHT wanna NAme the ISO images the Same as the PICTURES so everyone knows what CD is What :) and Tom..i downloaded everything as well so i have a backed up archive of everything :)
in case you guys have any data loss :) and i still get mail from here :)
and to EVERYONE...... HAPPY HOLLIDAYS ! :)
Daniel J Watkins
02-19-2014 05:14 PM
Thanks very much. Maybe you could give me a bit of advice as well. I just purchased a used ex490. The guy who sold it to me told me that he was sure all was working fine with it, although I didn't ask him whether or not he wiped the 1TB drive clean or not.
Today I plugged it in the for the first time and the health light blinks red for a while and then goes solid red. Tried installing the software on my PC (Windows 7) but it says the server could not be located. I tried the paper clip reset thing and the health light blinks 1 blue and then 4 red.
Any ideas what I should do next? Do I need to attempt to reinstall the server OS (which I hear can be difficult) or is there something else I can try?