logging the automated attendent (74 Views)
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Regular Advisor
greg24
Posts: 111
Registered: ‎04-15-2009
Message 1 of 1 (74 Views)

logging the automated attendent

Hi,

 

Over the last couple of weeks I have been getting complaints from my users about misrouted calls.  The caller says they press 5 to get Public Works but instead gets the Fire Department.  I check the logs but can't find anything wrong.  However the logs are not logging what options the people are pressing.  Everytime I try the AA it works fine.  I am pretty sure the caller is hitting the wrong number but how can I prove it?

 

Thanks,

 

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