Voicemail About Power Supply? (606 Views)
Reply
Valued Contributor
Posts: 165
Registered: ‎03-16-2011
Message 1 of 6 (606 Views)
Accepted Solution

Voicemail About Power Supply?

[ Edited ]

 

We are receiving the following voicemail from our phone system:



“A power supply error is being reported by your 3COM NBX telephone system’s call processor. Power supply 1 is not operational or has been disconnected from its power outlet.”



The power supply is plugged in, we verified it today.

Trusted Contributor
Posts: 226
Registered: ‎09-17-2010
Message 2 of 6 (601 Views)

Re: Voicemail About Power Supply?

This must be a V5000 or V3001R with dual power supplies and you have Maintenance Alerts turned on.

Go to Reports/System Data/ Power supply status. .what does that say???

 

You may have a power suplly starting to go bad... in this case, the entire unit must be swapped out.

 

To shut off Maintenance Alerts for users, go to User Configuration, click on User, then unclick

"Receive Maintenance Alerts"

Valued Contributor
Posts: 165
Registered: ‎03-16-2011
Message 3 of 6 (588 Views)

Re: Voicemail About Power Supply?

[ Edited ]

Yes, it's a V5000.

 

Here's the Power Supply Status:

 

 

 

                                                PSU 1              PSU 2

 

 

Connected:                               False                 True

 

 

Output Voltage:                         Invalid                  Valid

 

Trusted Contributor
Posts: 226
Registered: ‎09-17-2010
Message 4 of 6 (582 Views)

Re: Voicemail About Power Supply?

You only have one of the power supplies plugged in??

plug in the other power supply.. that should do it !

Valued Contributor
Posts: 165
Registered: ‎03-16-2011
Message 5 of 6 (579 Views)

Re: Voicemail About Power Supply?

Would a power supply from a 3c10201 fit a 3c10202?

 

According to what I've found online it seems the only difference between the two is the 3c10202 has redundant psu's. 
I can't find any list of parts or a system breakdown or hardware maintenance manual.

 

Valued Contributor
Posts: 165
Registered: ‎03-16-2011
Message 6 of 6 (426 Views)

Re: Voicemail About Power Supply?

It turned out to be a bad power supply.
The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.