Re: "HP EWS" Installation Error on HP m1522nf in Windows 7 (6571 Views)
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Occasional Visitor
chbarry1193
Posts: 1
Registered: ‎06-03-2011
Message 1 of 4 (6,571 Views)

"HP EWS" Installation Error on HP m1522nf in Windows 7

[ Edited ]

I was recently upgraded from Win 7 to Win 7 SP1 (32 bit). When I went to reinstall the printer drivers, my m1522nf came up with an installation error saying that "HP EWS" drivers weren't found. I tried deinstalling and reinstalling, but no luck.

I can print, but scanning doesn't work. Any ideas? Is this an HP issue, or Microsoft problem??

Thanks

 

P.S. This thread has been moved from Windows 7 to Multifunction and All-in-One. -HP Forum Moderator

Esteemed Contributor
Jules
Posts: 835
Registered: ‎05-15-2003
Message 2 of 4 (6,571 Views)

Re: "HP EWS" Installation Error on HP m1522nf in Windows 7

Have you tried downloading and installing the full software package (rather than just th drivers).
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3442754&...
---++++Only read the manual as a last resort++++---.
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FranciscoPP
Posts: 2
Registered: ‎09-07-2014
Message 3 of 4 (676 Views)

Re: "HP EWS" Installation Error on HP m1522nf on Windows 7 USB installation.

[ Edited ]

Dear all, I installed my M1522nf MFP on windows 7 64bits through net conecction, and everything was working great.

Now I need to install M1522nf in the same laptop (Win7 64 bits), but this time connected via USB. I have downloaded M1522series-win7-full-solution-AM-EMEA1-v4.3, but when I am asked to connect 1522nf via USB, laptop starts to search for drivers (via windows update) but HP EWS, Scan and Fax fails to install.

 

I had no problem installing USB 1522nf in other laptop I own, but in the one I really need the USB installation, it always fails to install windows update EWS, Scan and fax drivers on this laptop.

 

May you please help me with any suggestion?. Laptop is updated (no windows updates remaining).

 

Thank you very much!.

Collector
FranciscoPP
Posts: 2
Registered: ‎09-07-2014
Message 4 of 4 (640 Views)

Re: "HP EWS" Installation Error on HP m1522nf on Windows 7 USB installation.

Hi, I got to solve the problem.

 

Optional Windows Update kb2592687 was pending to install due to resilient problems with some windows services caused by a virus a erased a few months ago. Those afected windows services were working improperly and avoiding kb2592687 to install.

 

Solution to kb2592687 error installation was here: http://social.technet.microsoft.com/Forums/windows/en-US/5366225a-46e7-4d6c-a389-8bd18a5c3aad/window...

 

After installing kb2592687, many other optional windows updates installed, included one specific for HP MFC M1522nf printer. After that HP specific service installed, I could installed M1522nf via USB with no addiotional difficulty.

 

 

Regards,

Sergio.

 

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