Re: m3035 - How do I verify the hard disc is dead? (248 Views)
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Occasional Visitor
Brian2094
Posts: 3
Registered: ‎01-08-2014
Message 1 of 6 (263 Views)

m3035 - How do I verify the hard disc is dead?

I have the HP m3035. The device was sending scans to email fine, then it just failed.

 

I have tried cold reset, no change.

I have re-updated the firmware (I already had the current version installed), no change.

I tried to re-initialize the hard drive from the reset panel but the option for re-initializing did not appear on the display!? Does that mean the hard drive is dead?

 

I did notice that during the startup sequence there appears in the bottom right of the digital display panel an icon of a hard drive with a flashing , moving magnifying glass. Does that mean it can't find the hard drive?

 

Thanks for your help.

Super Advisor
Oldscout
Posts: 358
Registered: ‎06-12-2013
Message 2 of 6 (253 Views)

Re: m3035 - How do I verify the hard disc is dead?

What does the event log say?
Occasional Visitor
Brian2094
Posts: 3
Registered: ‎01-08-2014
Message 3 of 6 (248 Views)

Re: m3035 - How do I verify the hard disc is dead?

I should note that I suspect the hard disc because we can no longer digitally send anything from the mfp. It was sending fine until last week when it started giving the "E-mail gateway not responding" error. It will not "send to folder" either.

I have tried cold resetting and when I tried to re-initialize the hard disc (press and hold "5" etc.) no option to do re-initialize appeared on the printer's lcd panel screen. Also on restart, there appears an icon in the lower right of the lcd panel of a hard disc with a moving magnifying glass (searching for the disc?).

 

The only odd errors are these two and one without a description. All other errors were paper jam related.

 

54   13-Aug-2013 11:36 AM   54960    49.4C02    48.283.4    D970 198424 Device Error

53    13-Aug-2013 10:59 AM    54960    68.1101    48.283.4

52    13-Aug-2013 10:59 AM    54960    68.8006    48.283.4    68 Storage error settings changed

 

Thanks for your help.

Outstanding Contributor
DavidZuts
Posts: 15,481
Registered: ‎02-27-2006
Message 4 of 6 (234 Views)

Re: m3035 - How do I verify the hard disc is dead?

First thing I would do if it comes to ready with all menus ok, which means the hard disk is working is to bring up the web interface to see if the gateway is loaded as the ip address may have changed and the printer is not communicating with your network.
Occasional Visitor
Brian2094
Posts: 3
Registered: ‎01-08-2014
Message 5 of 6 (210 Views)

Re: m3035 - How do I verify the hard disc is dead? Real problem-email and send to folder not working

I can access the printer on the LAN at the ip address assigned to it. I can access the printers web interface at that address also.

The real problem with the printer, and the reason I am questioning the hard drive, is that the machine is not sending anything out over the network. That is, it will not scan to email ("email gateway not responding" error), it will not send to folder (HP wizard says the setup is correct), and it will not Autosend to my email.

The machine was sending email fine, and then about three weeks ago it just stopped. No changes were  made to the settings, it just stopped.

I have tried everything I can think of including, cold reset, hard drive re-initializing, re-inputting all network info.

Do you have any suggestions?

Could the hard drive cause this to happen?

Hard drive is Fujitsu MHZ2080BH  G2.

Super Advisor
Oldscout
Posts: 358
Registered: ‎06-12-2013
Message 6 of 6 (200 Views)

Re: m3035 - How do I verify the hard disc is dead? Real problem-email and send to folder not working

I would look at changed to the network. Have there been any Microsoft updates? These are famous for causing scanner problems.
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