01-24-2012 08:21 AM
we got this printer about a year or so ago. it was originally hooked up to a server, but is now a dedicated printer. we are using it with macs. for at least 6 months, if you try to print, it will shut itself off and then you have to manually turn it off and then back on. this happens very often. any advise?
01-25-2012 12:23 AM
First thing I would check is the firmware is up to date. If the printer is going into powersave and not waking up then I would eliminate this first to avoid throwing parts at it.
We have had several instances of printers doing this and although it's been over a wide model range the firmware update has almost always resolved.
After that your looking at either formatter or DC controller, it's nearly always the formatter, when you initiate a print job it sends a command to the DC controller for it to initiate wake up while it processes the job.
Once it's converted it to raster then the formatter sends the print signal and the cycle commences, in your case it sounds that the printer goes to power save and will not come out of it without you manually restarting.
(Don't forget Kudos if people have helped)
01-25-2012 04:08 PM