Re: hp 3100 multi-function (167 Views)
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Advisor
Chris Behnke
Posts: 14
Registered: ‎12-05-2000
Message 1 of 6 (167 Views)

hp 3100 multi-function

Machine feeds multiple pages when receiving a fax. Amount varies and is inconsistent. The faxes continue to print but you have to search through several blank pages to find entire fax.
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Honored Contributor
Kimberly Ann
Posts: 3,664
Registered: ‎10-03-2000
Message 2 of 6 (167 Views)

Re: hp 3100 multi-function

Hi Chris,

I'm curious whether multiple pages are feeding through the printer during a normal print job or if it's just with faxes. In any case, here's a document that might help:

http://www.hp.com/cgi-bin/cposupport/get_doc.pl?SNI=hplaserjet5838&LC=printers&Tfile=bpl06042

Good luck!

Kathy
Advisor
Chris Behnke
Posts: 14
Registered: ‎12-05-2000
Message 3 of 6 (167 Views)

Re: hp 3100 multi-function

Thanks you for the prompt reply. We use our machine strictly as a fax machine. It is not set up with a PC to print. Rarely do we use the copy function. The paper we use is Xerox, 4200DP, 216 x 279mm, grain:long, weight:sub20 (75g/m2). This is info from the box. This is the only HP product that has that problem. Our office has a HVAC system to control humidity and static due to our laboratory.
The article was interesting but did not contain information to fix the problem. A technician friend thinks it might be the paper take up roller. I don't know if that is fixable or replaceable.
Chris
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Honored Contributor
Kimberly Ann
Posts: 3,664
Registered: ‎10-03-2000
Message 4 of 6 (167 Views)

Re: hp 3100 multi-function

Hi again Chris,

You may want to obtain the service guide for the 3100 printer. The part # is C3948-90957. Go to http://www.hp.com/go/hpparts for information on ordering it.

Good luck!

Kathy
Advisor
Chris Behnke
Posts: 14
Registered: ‎12-05-2000
Message 5 of 6 (167 Views)

Re: hp 3100 multi-function

Thanks Kathy for the info. The part number is not quite correct. It should be C3948-90968. That is the English version, the part # you gave me is Norwegian version. The manual came with my machine. I purchased HP paper specifically for the fax machine and hope that will solve my problem. I also followed the link you gave me and was able to print out a paper pickup assembly schmatic. If I have to take it apart, I can order the needed parts.
Thanks again, Chris
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Honored Contributor
Kimberly Ann
Posts: 3,664
Registered: ‎10-03-2000
Message 6 of 6 (167 Views)

Re: hp 3100 multi-function

Hi!

Thanks for the correction. I'll make a note to have the document where I obtained the part # for the 3100 service manual corrected.

Have a great day!

Kathy
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