03-01-2011 01:07 PM
Solved! Go to Solution.
03-02-2011 11:52 AM
When Microsoft rolled out Win7 to the public, HP had to decide which printer models they would support. As you can guess, the 3300 did not make the cut to create a custom print/scan driver like they have made for previous OS's.
HP's solution is to use the UPD for printing and the default scanning drivers and software loaded on Win7 for scanning. To find out how to scan in Win7 without HP Software see this document from HP:
Many older Laserjet models are in the same boat as the 3300 when it comes to Win7.
03-02-2011 02:54 PM
Thanks for your prompt and thoughtful reply. The help document you cited suggested using several alternative scanning applications instead of the â HP Laserjet Scan Control Viewer.â Unfortunately, none of the other scanning applications, or Windows 7 itself, can see the scanner. My HP 3330 mfp connects via TCP/IP and an HP Jetdirect 175x (J6035A) print server. Windows sees the printer and prints normally.
The help document also suggested using either hpqscnvw.exe or hpiscnapp.exe to run the HP scanning application. Neither of these files is on my machine. I can invoke the HP Laserjet Scan Control Viewer application via hppscan.exe, but this leads to the anomalous behavior describe previously.
Any further thoughts appreciated.
08-29-2012 02:20 PM
Can anyone direct me to a site that has the scanner driver for the 3330? All the previous links no longer work, and HP phone support is worthless on this issue.
Thank you in advance!
08-31-2012 09:06 AM - edited 08-31-2012 09:13 AM
Since HP has based so much of their product strategy on MFP devices, wouldn't it make sense for them to include scanning support in the UPD? Why should we settle for half functional equipment?