When trying to print a document, the FAX screen pops-up (240 Views)
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Visitor
Aviavi
Posts: 4
Registered: ‎03-09-2014
Message 1 of 8 (240 Views)
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When trying to print a document, the FAX screen pops-up

Hi,

When trying to print a document, the FAX screen pops-up, so I can't print. 

I don't know ho to avoid that to happen.

Please advice.

 

Avi

 

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Acclaimed Contributor
Dennis Handly
Posts: 24,877
Registered: ‎03-06-2006
Message 2 of 8 (231 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

[ Edited ]

What model printer do you have? What Windows version?

Is the FAX screen on your PC or on the printer?

Is this screen part of Windows or part of the printer's installed software?

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Visitor
Aviavi
Posts: 4
Registered: ‎03-09-2014
Message 3 of 8 (215 Views)

Re: When trying to print a document, the FAX screen pops-up

Hi

I have a HP Officejet J5783 All-in-one printer.

Windows 7

The FAX screen is on my PC

The screen is part of the printer's inatlled software.

Thank you for your help Dennis.

 

 

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Acclaimed Contributor
Dennis Handly
Posts: 24,877
Registered: ‎03-06-2006
Message 4 of 8 (200 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

[ Edited ]

>The FAX screen is on my PC

 

With my All-in-ones, there are two "printers", one for the printer and one for the FAX.

Are you printing to the correct one?  I've seen the default switch to the FAX.

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Visitor
Aviavi
Posts: 4
Registered: ‎03-09-2014
Message 5 of 8 (181 Views)

Re: When trying to print a document, the FAX screen pops-up

Where are these two printers defined?

Let me explain to you that I can print from most of the applications (Word, Adobe, etc.) direct to the printer without any problem.

The problem shows up when I am in Chrome and I do right click, Print, then it brings me the the FAX screen pops-up, so I can't print. 

 

Please advice

Thank you

 

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Acclaimed Contributor
Dennis Handly
Posts: 24,877
Registered: ‎03-06-2006
Message 6 of 8 (169 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

[ Edited ]

>Where are these two printers defined?

 

Printers/FAX page.

 

>I am in Chrome and I do right click, Print, then it brings me the the FAX screen pops-up

 

In chrome, I see a page that lists the printer (which is listed for you?) and a button saying "change".

Also, if you use ctrl-shift-P, it gives the system dialog window.

 

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Visitor
Aviavi
Posts: 4
Registered: ‎03-09-2014
Message 7 of 8 (163 Views)

Re: When trying to print a document, the FAX screen pops-up

Thank you , it did work!
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Acclaimed Contributor
Dennis Handly
Posts: 24,877
Registered: ‎03-06-2006
Message 8 of 8 (153 Views)

Re: When trying to print a document in chrome, the FAX screen pops-up

[ Edited ]

>Thank you, it did work!

 

You're welcome.  If you are happy with the answer, please click on the kudos star for each helpful answer.

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