Unable to open hp solutions center to use the scanner (259 Views)
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Occasional Visitor
staunr
Posts: 3
Registered: ‎08-21-2011
Message 1 of 5 (259 Views)

Unable to open hp solutions center to use the scanner

[ Edited ]

I keep getting a mesg that HP Solutions Center installation is not complete when I try to launch the application.  The dialog box goes on to tell me that I need to plug in a USB cable or CD to point to the install files.  It's really annoying as this app is the only method I know to get the scanner to work.   Using the manual method of pressing the scanner button on the C4500 just errors out.

 

I've already tried uninstalling and reinstalling this HP software.

 

Any ideas?

Thanks!

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Acclaimed Contributor
Dennis Handly
Posts: 24,853
Registered: ‎03-06-2006
Message 2 of 5 (258 Views)

Re: Unable to open HP solutions center to use the scanner

>I keep getting a message that HP Solutions Center installation is not complete 

 

I assume that you did install it long ago and it just stopped working recently?

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Occasional Visitor
staunr
Posts: 3
Registered: ‎08-21-2011
Message 3 of 5 (257 Views)

Re: Unable to open HP solutions center to use the scanner

That's correct.  Yes.  Many thanks for the quick response.

 

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Occasional Visitor
staunr
Posts: 3
Registered: ‎08-21-2011
Message 4 of 5 (246 Views)

Re: Unable to open hp solutions center to use the scanner

Did a quick google of this problem and found hundreds of users with the same problem since 2009 but noone finding any real solution.   A few users are working around the problem by launching the scanner thru d-clicking hipscnapp.exe or attach pc directly to the C4500 (or variant ) to by-pass HP Solutions Center.  The first option does not work for me and the second is not an option at all as I need to connect wirelessly.

 

I'm using Windows 7 Home Premium 64-bit edition.   If anyone has any suggestions on how to fix, I'd be grateful.

Thanks!

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Acclaimed Contributor
Dennis Handly
Posts: 24,853
Registered: ‎03-06-2006
Message 5 of 5 (242 Views)

Re: Unable to open HP solutions center to use the scanner

Have you tried reinstalling your printer software?

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