10-06-2008 03:57 AM
Please perform the below steps and let me know if it wrks...
1. Uninstall and clean all of HP printer software from Add/remove programs.
2. Right-click My Computer > Properties > Advanced > Settings > Data Execution Prevention Tab > Select "Turn on DEP for all programs and services except thise I select" and select the "Add" button to add the Setup.exe installation file of the pritner software. Apply the setings and restart the PC
3. Inatall the software.
I am an HP Employee.
Please mark the post that solves your problem as Accepted Solution.
Click the Kudos star if this was helpful. Thank You!
12-29-2008 10:21 AM
My expensive printer is causing me down time which is costing me more money!!!
01-09-2009 05:05 AM
Ironically, my PC is an HP, configured by HP with Vista 64 - go figure.
I do wish that HP would at least stop representing their products as compatible with Vista.
01-09-2009 08:48 PM
Hats off to HP as they had a new printer to me the next day.........