Scanner Error 5 on LaserJet M1522nf (40745 Views)
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Occasional Visitor
Posts: 1
Registered: ‎01-16-2010
Message 1 of 23 (40,745 Views)

Scanner Error 5 on LaserJet M1522nf

We are getting Scanner Error 5 on initialization (repeateable). Does anyone know what the error means? I cannot find a reference in teh supplied documentation nor the HP web site.
Thanks.
Occasional Visitor
Posts: 1
Registered: ‎02-12-2010
Message 2 of 23 (40,068 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Me, too! ... and I need to print, but the printer won't do anything.
Occasional Visitor
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Registered: ‎02-03-2011
Message 3 of 23 (39,203 Views)

Re: Scanner Error 5 on LaserJet M1522nf

we have the same problem too,

what can we do?

 

Outstanding Contributor
Posts: 15,767
Registered: ‎02-27-2006
Message 4 of 23 (39,180 Views)

Re: Scanner Error 5 on LaserJet M1522nf

HP has a service note for this issue.  Both the scanner and the formatter need to be replaced.  Even if the unit is out of warranty, if you bring it to an authorized service provider they will repair it for you at no cost.  Just tell the provider you know hp has a service note to cover the repair.  If they give you a hard time call hp customer care.

Occasional Visitor
Posts: 1
Registered: ‎05-15-2011
Message 5 of 23 (38,246 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Dear sir:

I have an  HP m1522nf printer which lately gives me an error #5 and while I am checking the net for solutions for this type of errors I saw your post in the HP community forums, and I was so happy because I read that this type of error has a service  note from HP since my out of warranty .

I send my printer for HP Agency in Jordan and I told them that it has a service note but thy replied  me that  it will cost about 300$ which it too much and they asked me if there is anything proof that HP has a service not for this kind of issue , and here why I am writing for you.

Would you please help me and tell me how I can get an official thing (via HP website or via email) tells that this issue has service note.

Or at least you can tell me how to start my navigation about it.

Thanks for considering my situation.

Yours

Occasional Visitor
Posts: 1
Registered: ‎12-10-2011
Message 6 of 23 (34,863 Views)

Re: Scanner Error 5 on LaserJet M1522nf

i have the same problem, but, the printer service dealer said they will charge CDN 85 to repair it. ow to get the note for free repair? thanks. I am in Vancouver Canada.
Outstanding Contributor
Posts: 15,767
Registered: ‎02-27-2006
Message 7 of 23 (34,859 Views)

Re: Scanner Error 5 on LaserJet M1522nf

The service note to replace the scanner has expired. You will have to pay to have the scanner unit replaced.
Trusted Contributor
Posts: 240
Registered: ‎05-31-2009
Message 8 of 23 (34,771 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Hi,

This HP Laserjet M1522nf is still under the factory recall repair.

Here's the Recall Service Advisory# C01938865

 

You can call HP for a recall warranty service at no charge.

 

Support Phone# 1-800-334-5144

 

I helped hundreds, hope this information will help you too.

.
.
.
Always print an extra copy, just in case you might need it.
Let's keep the trees growing and the flowers blooming.
33
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Registered: ‎12-15-2011
Message 9 of 23 (34,752 Views)

Re: Scanner Error 5 on LaserJet M1522nf

[ Edited ]

Bill, I called the number you provided this morning.  HP Support person in the Hardware Dept. in Costa Rico claimed there was no service note on this problem and that he had confirmed this with someone "higher up."  When I asked for a number to inquire about the price of necessary fix (replacement of the scanner assembly), he gave me (800) 538-8787, which is not in service.

 

My interest was purely academic.  This is the third HP All-in-One printer in a row that has failed within 2 or 3 years.  I had a used Cannon earlier that remained operational for the better part of a decade.  I will neither repair this lemon nor replace it with another HP.  I am moving on to another manufacturer.

33
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Registered: ‎12-15-2011
Message 10 of 23 (34,751 Views)

Re: Scanner Error 5 on LaserJet M1522nf

[ Edited ]

Addendum to the prior message:  HP Support person, at the same number and location, said Recall Service Advisory #CO19388865 expired 9/30/11.  At the local service provider she indicated, the person answering the phone said he was unfamiliar with the M1522nf, then, when pushed, looked up the price of a replacement scanner assembly: $162.  Again, I wouldn't spend another dime on this product. 

Occasional Visitor
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Registered: ‎01-03-2012
Message 11 of 23 (34,378 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Por lo que veo

la unica forma de reparar este error es con el reemplazo de la escaner completo?

No hay otra forma?

 

Honored Contributor
Posts: 2,753
Registered: ‎02-27-2009
Message 12 of 23 (34,307 Views)

Re: Scanner Error 5 on LaserJet M1522nf


locodelamor wrote:

Por lo que veo

la unica forma de reparar este error es con el reemplazo de la escaner completo?

No hay otra forma?

 


Sorry, but most of us only know English on this forum. 

 

If I understand your question then the answer is no.  The only way to fix this error is to replace the scanner.  If you contact HP they may be able to do it for you for free.


 

Kudo's appreciated : ) (The purple thumbs up)
Outstanding Contributor
Posts: 15,767
Registered: ‎02-27-2006
Message 13 of 23 (34,295 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Service note has expired. He will have to pay.
Occasional Visitor
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Registered: ‎06-24-2012
Message 14 of 23 (29,978 Views)

Re: Scanner Error 5 on LaserJet M1522nf

HELLO FRIENDS, GOD BLESS YOU, I NEED YOUR HELP TO FIT THE" ERROR SCANNER 5", HOW APPEAR IN THE DISPLAY OF THE HP LASERJET M 1522nf MFP, MONO PRINTER ALL-IN-ONE; AND FOR THAT ERROR D'0NT  CAN OPPERATION AS PRINTER ANY FUNCTION, CAN YOU HELP ME, FOR HOME SELF REPAIR IT.- THANKS

Outstanding Contributor
Posts: 15,767
Registered: ‎02-27-2006
Message 15 of 23 (29,969 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Every scanner error 5 I have encountered on this unit required the replacement of the scanner assembly.
Occasional Visitor
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Registered: ‎03-07-2013
Message 16 of 23 (23,188 Views)

Re: Scanner Error 5 on Laser M1522nf

Plz Update the Firmware.............

Occasional Visitor
Posts: 1
Registered: ‎06-10-2013
Message 17 of 23 (19,724 Views)

Re: Scanner Error 5 on LaserJet M1522nf

how to fix error 05 hp 1522nf

Honored Contributor
Posts: 2,753
Registered: ‎02-27-2009
Message 18 of 23 (19,717 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Please take some time to read the comments in the thread before posting.

 

You can only resolve a Scanner Error 5 by replacing the scanner assembly.  If you dont know what that is or do not have access to the steps steps then you are not qualified to complete the repair.  At that point you need to replace the printer and move on.

 

 

Kudo's appreciated : ) (The purple thumbs up)
Advisor
Posts: 10
Registered: ‎09-26-2011
Message 19 of 23 (13,644 Views)

Re: Scanner Error 5 on LaserJet M1522nf

I called HP about this Service Advisory to get a new card.  No good, they said.  I missed the deadline.  So, I got a rebuild Formatter card for $100.  I popped the formater card in and now it prints fine, but I get this Scanner Error 5 code.  When I turn it on and see the Scanner error 5, I hit the "Wrench or Tool Icon", then OK, and then I print.  I have not tried to scan, but assume it won't work.  I will now have to get a new Scanner card, I guess.

 

I might be thinking twice before buying another HP printer.  I contacted them about their Formatter board that went bad because they used the wrong kind of solder.  What difference should it make if I jumped the hoop before or after their arbitrary date. 

 

Some time back, I got similar treatment from Samsung for a bad TV.  I used to buy all Samsung TV's, CD's, etc.  I have bought three TV since that time but not a single Samsung.  These big companies can really annoy me.

 

Enjoy,

    dtschakert

Advisor
Posts: 10
Registered: ‎09-26-2011
Message 20 of 23 (13,643 Views)

Re: Scanner Error 5 on LaserJet M1522nf

What is a "Scanner Assembly"? Is that the card? Any idea how much it costs? My formatter card cost $100.
Outstanding Contributor
Posts: 15,767
Registered: ‎02-27-2006
Message 21 of 23 (13,628 Views)

Re: Scanner Error 5 on LaserJet M1522nf

The scanner assembly is the item under the glass that scan media to make copies/fax or send to a folder. When you replace the scanner it comes with the glass and base as the complete unit is replaced. Most times they cost about 125.00.
Advisor
Posts: 10
Registered: ‎09-26-2011
Message 22 of 23 (13,310 Views)

Re: Scanner Error 5 on LaserJet M1522nf

This may have been true back in 2011.  It is not true now.  HP will not stand by this piece of junk even though the problem was caused by them using the wrong solder.  I spoke with more than one person at HP. 

Advisor
Posts: 10
Registered: ‎09-26-2011
Message 23 of 23 (13,308 Views)

Re: Scanner Error 5 on LaserJet M1522nf

Please keep in mind that the poster wrote his post back in 2011.  HP has since timed out on this one.

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