Scanjet N6010 black vertical line on documents (945 Views)
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Occasional Visitor
Patricia Sweeney
Posts: 2
Registered: ‎08-18-2010
Message 1 of 3 (945 Views)

Scanjet N6010 black vertical line on documents

HP will not support their machine. All scans have a thin black vertical line, in the same place, see attachment. I have cleaned the glass & mylar several times, but the line persists. Maybe it is inside the machine.
Honored Contributor
John Getzke
Posts: 2,631
Registered: ‎02-27-2009
Message 2 of 3 (945 Views)

Re: Scanjet N6010 black vertical line on documents

Patricia,

Please see the User Guide for this scanner:
http://h10032.www1.hp.com/ctg/Manual/c01825518.pdf

On page 19 you will find steps to Clean the feed-roller assembly. Follow the steps and test scanning once you are done.

If you are still having streaking problems after cleaning the glass, mylar and feed-roller assembly then your problem is likely a bad laser or another related part. The cost to replace such a part would likely cost more than replacing the entire scanner.
Kudo's appreciated : ) (The purple thumbs up)
Occasional Visitor
Patricia Sweeney
Posts: 2
Registered: ‎08-18-2010
Message 3 of 3 (945 Views)

Re: Scanjet N6010 black vertical line on documents

I already cleaned the glass & roller. There is only one line, not streaks. It looks like there is something inside the machine. This is a high capacity document scanner, they cost 499.99.
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