Scan to email using Gmail and SSL won't work on M4345 (681 Views)
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Visitor
stfaber
Posts: 1
Registered: ‎02-13-2013
Message 1 of 2 (681 Views)

Scan to email using Gmail and SSL won't work on M4345

Cannot get scan to email to work using gmail settings on M4345 when using ssl. I use these same gmail settings on other manufactures MFP's and they work. Upgraded firmware to latest version to add SSL option. Would like to use SSL option if at all possible.

 

SMTP: smtp.gmail.com

Port: 465 or 587

using a known good gmail account to authenticate.

 

When setting are put in the web page and the test button is hit you get back a good result. when you hit the email option on the contro panel the machine hesitates and then comes back with a message cannot find smtp gateway. Have tried this on 2 different machines with same results. Any help would be appreciated.

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Honored Contributor
John Getzke
Posts: 2,480
Registered: ‎02-27-2009
Message 2 of 2 (660 Views)

Re: Scan to email using Gmail and SSL won't work on M4345

Doesnt sound like SSL email is possible with this model:

http://h30499.www3.hp.com/t5/Multifunction-and-All-in-One/scan-to-mail-smtp-with-ssl-starttls-4345-m...

 

Some possible configuration changes to consider:

http://www.fixya.com/support/t172678-configuring_hp_m4345_mfp_use_gmail

 

I'd suggest contacting HP directly for this one to see if there are any official work arounds.  At the very least they could suggest to you a replacement model that has the functionality you require.

 

Kudo's appreciated : ) (The purple star under my UserName)
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