09-01-2010 09:50 AM
I am unable to use the scan function on my hp deskjet f4480. I uninstalled and reinstalled HP software, but the HP Scan software doesn't seem to 'find' my printer. If I press the 'scan' button on the printer directly, I get the error message:"The scan cannot be performed because another program has control of the HP Imaging Device." I get this message whether I am running the HP Scan program or not.
The device has worked in the past.
PS - I tried online help, gave up after waiting for an 'expert' for over 5 minutes.
09-01-2010 02:06 PM
If the printer is connected on a network try the solutions offered here: