10-30-2009 08:24 AM
We set up a personal printer for one of our VP's. It was working, but now when he attempts to print all that comes out is:
"PCL XL Error"
Error: Internal Error 0x50
This occurs regardless of what he attempts to print (Word, Excel, email...)
The printer is an HP Color LaserJet CM1312 nfi
The printer is connected directly to a laptop via a USB cable
The laptop is running XP
I'm guessing we'll need to reinstall the HP software, but thought I'd give this forum a shot and see if there's another option.
Solved! Go to Solution.
10-30-2009 09:03 AM
Reinstalling the software will not help your problem. The document that you are trying to print actually has a printing error somewhere inside and the printer has identified it. However, this fact is besides the point.
To solve the PCL XL problem, you simiply need to switch the printing driver for the 1312. Experts have a split opinion, but you should either downgrade to PCL5 or switch to a PostScript driver. I personally prefer to go down the Universal PostScript road.
There are other reports of fixing the problem by applying a hotfix from microsoft. However, its much easier just to switch the driver and be done with it.
Try changing the driver and let us know how it goes. Im very confident your problem will be resolved.
10-30-2009 09:24 AM
Check out this link:
It describes some steps you can use to keep the same PCL6 driver and override the error message. I have yet to try this myself, but it sounds promising.
HP still has not released the PCL5 driver on thier website apparently. What we do is use the Universal Postscript Driver from the 1522 seen here:
Dont let the model fool you, its the same driver and works perfectly fine on our 1312's. We previously used version 4.7 but have recently been using 5.0 with no problems.
Im really excited to see if HP's new solution works. I want to try it out on my next customer that has a PCL problem.
11-20-2009 07:49 AM
I tried your fix and it worked great..!
I was all of a sudden getting InternalError 0x50 on a CM1312 HP printer. I changed the setting, unplugged, retried and all is well. Thank you I had wasted 45 minutes on this previously.
11-20-2009 08:03 AM