01-20-2008 07:22 PM
01-20-2008 07:32 PM
03-31-2008 09:34 AM
Step one. download the latest software for the 700 series PSC. Then remove completely any existing drivers and the old software for the 700 series. Disconnect your anti virus and firewall, disconnect the PSC from the printer, plug the unit into a wall socket and not a surge protector. Leave unit without power for thirty seconds and then plug into the wall. Allow unit to set up...at this point your unit will most likely still be flashing the same tired message of "Scanner Failure". ingnor it...
Run the software and latest driver from the HP website that you previously downloaded. Follow the prompts for it and the set up should be complete...you do not need to register this so skip that part. Now and this is important...Pressing and holding the power button for at least one second, release and press again....and immediately go to Printer's desktop icon and click on it and click on scan... you must complete this task before your unit starts to blink again... repeat until you get it right...the the unit will wait for next scan...scan a few more times and allow unit to reset....
This works until you have a power failure and then you may have to do it again...
I'm a scanning fool once again and I had been ready to kick it to the curb.
04-26-2008 05:52 PM
There is some stuff that can be done for this, but if it doesn't work, you'll probably end up needing to contact technical support, and having them service the unit.
1) Make sure the unit is plugged into a wall and not into a surge protector.
2) If that doesn't work, try a reset. For the PSC750s, unplug it, ahold down Cancel and the Left Arrow buttons, and plug back in.
Well it worked I have been coping ever since. Thank you all I was ready to go buy a new wireless unit.
06-06-2008 04:07 PM
08-16-2008 10:54 PM
10-03-2008 02:27 PM
10-03-2008 05:43 PM
01-31-2009 04:16 PM
Here's what I did...
Tried the Left arrow / cancel buttons at power on thing & no dice
* I powered off,
* unplugged from PC and power,
* took the top off,
* got access inside (thanks to the others that got me that far)
* slowly/manually pushed the light carriage all the way to the left (furthest from home position),
* snapped the top back on
* powered on still failed
* pulled power momentarily (like 1 sec)
* plugged back in and the carriage began to move to the right
* it went about 1/5th of the way & returned
* the it did it again and went further
* then went back
* then back to the right, BUT all the way:-)
* back and forth around home a little
* AND COOL! it worked again :-)
[obviously no guarantee, push the carriage was my last hope]
02-08-2009 03:39 PM
02-15-2009 05:25 PM
05-06-2009 06:24 PM
Crossing my fingers that this solves your problem too!
09-01-2009 02:04 PM
09-01-2009 05:05 PM
09-04-2009 03:20 AM
10-02-2009 02:46 AM
To have the lamp parked in home position and operate scan again successfully:
Power off and then power on
Press copy black and then press Cancel
The lamp will move to and fro and then park home
Scanning is possible again
10-24-2009 09:14 PM
11-22-2009 11:28 AM
I have a hp psc 750xi. I bought it in 2000 and have never had it serviced. When I first received "scanner failure" I thought that might be the reason, but the only problem I had ever noticed before was a slight squeak when the print carriage moves one direction. Now, my printer was working fine for printing from the internet, email and MS word/excel program, but would not print/scan/copy from the flatbed.
I found this website and began making attempts at what worked for others, to no avail! But somewhere I had read something about room temperature and my printer had been in storage for a month (although during summer months), I also kept my computer room at about 58-60 degrees. So I brought a thermometer in here and turned the heat up until it reached 68 degrees and kept it that way for about 24 hours.
Well, low and behold. It works and has been working ever since. I hope it works for some of you to! Thanks!
12-14-2009 05:16 PM
12-28-2009 10:31 AM
So the problem can be fixed if you can move it back to its position.
Just Press "Black copy" button and "Cancel" right away. The machine will adjust the position of the head lamp. Try copying again and you'll see the 'magic'
01-12-2010 01:37 PM
01-28-2010 05:54 AM
It all started by PSC 2210 asking me to check cartridge. After checking and cleaning and getting always the same message, I bought and inserted a new black (56) cartridge. Printer asked me to press Enter to align cartridges, and after each pressing I got consecutive messages: Report waiting, press Enter to align, occupied, press enter to align, printing (but nothing prints out) press enter to align, occupied, then Scanner failure switch off and on. I switch off/on, same endless loop.
In HP knowledge base found "Press enter to Align Cartridges" document that says how to bypass the cartridge alignment: Press and hold the Setup button and press the Options button.
Done, and this stopped the endlesss loop of "Preess Enter to Align Cartridges", but printer still did not print, copy nor scan, connected or not to the W2000 PC.
Had online chat with HP technical support, they made me try semi and full resets (# and 3 / # and 9, also #and 6) unplugging, on/offs etc et finally declared there must be a hardware error and I have to buy a new printer.
Read all messages on this site and tried to print empty Word file etc, still "Scanner failure" and no print.
on HP Customer Care . HP PSC2410 Photosmart All-in One Printer found document "How to clean the Scanner Glass" , with pictures describing how to dissasemble front cover. I did it and WOW ! :
found scanner traction motor small power plug had jumped out. This explains why scan head had never moved after failure appeared. I plugged it in, checked it sits in OK, re-assembled the unit and ALL WORKS OK !
This Forum is a great place to find the solution, so thanks to all those giving inputs to it!